For a detailed explanation of your statement:

• Download an Emory PHYSICIAN statement breakdown (PDF).

• Download an Emory HOSPITAL statement breakdown (PDF).

FAQs for Emory Hospitals Online Bill Pay

These are frequently asked questions for online bill pay for Emory Hospitals. Go here for questions pertaining to statements from The Emory Clinic.

Why do I receive multiple bills and statements?

You receive separate bills from the hospital and your physician. If you are seen at The Emory Clinic or one of its affiliates, you will receive bills and statements from them. Hospital and Clinic accounts are queried and paid separately. Please note the name of the provider on the statement you are referencing, and follow instructions for viewing, paying and contacting the provider. If you have multiple accounts at one or more Emory Hospitals, you will receive separate statements for each account. Each statement indicates the hospital that provided service and the date of service for the account.

Can I review statements and accounts from previous months?

Account information may be viewed online for 90 days after the account goes to zero balance. If you need information on earlier accounts, please contact the hospital business office.

Can I pay more than one hospital account online?

You can make a payment for each account that has a patient balance due. The account number ensures that the payment posts to the correct account.

Can I make monthly payments on my hospital account?

Please click here set up monthly payments online. If you are unable to meet the specified parameters, contact the hospital business office to discuss other arrangements.

How long does it take for payments to appear on my account?

You may view recently made payments in a 'pending' state until the transaction is posted to your account. Transactions are posted within two working days of when payment is made.

Is there any fee associated with paying my statement online?

There is never a fee for paying an account online. If your bank account contains insufficient funds, your bank may impose a fee on the overdraft.

What if my bank account does not have sufficient funds to cover a payment?

We make withdrawals authorized by you from the checking or savings account that you designate as the payment account. As with any payment account, you must provide sufficient funds to coverall payments. Since we have no knowledge of your account balance at any time, we cannot notify you if your payment account has insufficient funds. There may be additional charges for payments attempted against accounts with insufficient funds.

What credit cards does Emory Hospitals accept?

The hospitals accept Visa, MasterCard, Discover and American Express. Patients may also pay online using eCheck.

How can I receive a copy of my medical record?

Emory Healthcare’s website provides instructions for requesting a copy of your hospital medical record, including a release form to complete. You'll find it here. To request a copy of a Clinic or doctor's office record, please contact your physician.

What if I change my email address or other demographic information?

You can make changes to your information at any time by selecting My Profile from the menu.

Where can I find Emory Hospitals charity policy?

You can learn more about Emory’s Charity Policy here.

Who can I talk to about my hospital account?

Contact Emory Hospitals patient account representatives here.

Where can I get help viewing or paying my account online?

If you need assistance with the online web site or any matter regarding your hospital account, please contact our patient account representatives here.

How will I know if my insurance company has paid my bill?

Your insurance company will likely send you a statement indicating what they have paid. You will see the amount posted online and on the hospital statement that follows payment.

What if I disagree with what my insurance company paid on my account?

Insurance companies usually provide an explanation of benefits paid and charges not paid or covered. They also provide a customer service number to contact with questions about the reimbursement.