Frequently Asked Questions

If we cannot accept your insurance, or if you do not have insurance, our program will pay the entire cost of treatment. If we can accept your insurance and you normally pay a co-pay for a provider visit, our program will pay the co-pay for you. If you have further questions related to payment, please contact us at 888-514-5345.

Yes, we treat veterans and service members from anywhere in the country and will pay for all transportation costs to Atlanta for those who are approved for treatment.

You can make a tax-deductible donation to Emory Healthcare Veterans Program, or another Emory program online or by check. Give in honor or memory of a family member, caregiver or friend.

We take the confidentiality of our care for veterans and service members very seriously. Except when required by law, we do not share health information with any other agency or person without express consent from the veteran or service member.

Emory Healthcare Veterans Program’s Intensive Outpatient Program lasts two weeks. Warriors who live locally have the option to participate in the traditional Outpatient Program and will commute to program activities as scheduled.

As a proud member of the Warrior Care Network (WCN), we offer treatment to post-9/11 veterans and service members* suffering from post-traumatic stress disorder (PTSD), traumatic brain injury (TBI), substance use disorder,  anxiety, depression, or conditions stemming from military sexual trauma (MST).

*Emory’s Veterans Program treats all eligible post-9/11 veterans and service members, regardless of discharge status, deployment history, or length of service.

Yes. Those Atlanta-area residents who choose to participate in the Intensive Outpatient Program will join those who live outside of the Atlanta area and will stay in a hotel across the street from the clinic at no cost to the participant. The Intensive Outpatient Program offers the same services as the traditional Outpatient Program as well as additional therapy and services such as nutritional counseling, case management, and yoga.

Contact us at 888–514–5345 and our care coordinator will ask you a few questions to determine your eligibility for treatment. You may also click on the form link below to contact us through our website.

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Before your treatment begins, we’ll talk to you at length and assess your condition and symptoms. We’ll work with you to set goals and create a treatment plan that meets your needs and preferences. Your first contact with us will take about three hours and you’ll need to supply:

• Photo identification
• Printed copy of your DD-214
• Health insurance information, if you are insured
• Medical records to help us determine the best possible treatment
• All prescribed medications in their original labeled containers

A referral is not necessary for eligible veterans to receive treatment.

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Our Intensive Outpatient Program (IOP) is offered virtually via telehealth. The telehealth IOP includes the same successful elements of the in-person IOP, but from the comfort of your own home through a secure video connection via smartphone, laptop, tablet, or computer.

 Watch this video to learn more about the Intensive Outpatient Program via telehealth.

The service is available for post-9/11 veterans or service members living in Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Maine, Maryland, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Warriors in the telehealth program receive the same services as in-person treatment, including:

• Daily individual and group therapy
• Wellness coachings such as yoga and physical fitness training
• Family services to enhance relationships
• Case management to connect warriors to local resources
• Medication education
• The opportunity to connect with other warriors

We take our warriors' information very seriously. Connected Care is the HIPAA-compliant program used across Emory Healthcare to help us interact with patients securely.

Yes. We offer neuropsychological diagnostic assessments and Cognitive Rehabilitation Therapy (CRT) services to patients through Zoom, our HIPAA-compliant platform for telehealth.

If accepted, you will meet with our neuropsychology technician for a technology screen a week before your treatment start date. In the meeting, we will confirm that you have the appropriate video connection, internet speed, and bandwidth needed for each component of the neuropsychological services.

"I felt comfortable completing the intensive outpatient program at home through telehealth. The ease of the internet and being in my own space motivated me to complete the PTSD treatment."

"The telehealth experience was much better than expected. There was still a significant connection between me and the providers."

"I didn’t have to worry about driving to the session or wearing a mask."

Once you receive your full schedule, we recommend copying and pasting your appointments and their Connected Care links into an electronic calendar so you can click the link at the appointment time. Setting reminders for your appointment times may help you adjust to the schedule.

Sometimes conflicts arise and schedules change, but that's where our incredible social work team comes into play. You'll have regular meetings with your case manager who will keep you informed about any changes to your schedule.

• If you're in a shared space, inform others of your schedule and your need for privacy during sessions.
   
• If possible, keep any doors closed, perhaps with a sign noting your need for privacy (such as "In a session," "Privacy Please," or "Do Not Disturb").
   
• If you're concerned about the possibility of others overhearing your sessions, try using a white/ambient noise machine, white noise mobile app, or other small, noise-generating appliances such as a fan or air purifier. Even a bathroom vent fan will do in a pinch!
   
• Use headphones to block out noise from your immediate surroundings and hear your provider more clearly.
   
• Place electronic devices in "Do Not Disturb" mode while in sessions so you're less likely to become distracted by notifications or phone calls.
   
• Be aware of internal distractions that may arise (such as hunger and fatigue) and try to address them before or between your sessions. Don't be afraid to request a few minutes of buffer time before your next session to use the restroom, grab a snack, hydrate, stretch your legs, or rest your eyes. Zoom fatigue is real!
   
• If you share childcare responsibilities with another adult, try to schedule a routine that allows you to be "off duty" during your scheduled appointments. Treatment will be most effective if you're engaged.