Frequently Asked Questions

1. I’m a post-9/11 Veteran and I have health insurance, but Emory Healthcare does not accept it. How can I get treated through Emory Healthcare Veterans Program?

If we cannot accept your insurance, or if you do not have insurance, our program will pay the entire cost of treatment. If we can accept your insurance and you normally pay a co-pay for a provider visit, our program will pay the co-pay for you. If you have further questions related to payment, please contact us at 888–514–5345.

2. I don’t live in Atlanta. Can I still be treated through Emory Healthcare Veterans Program?

Yes, we treat Veterans and servicemembers from anywhere in the country and will pay for all transportation costs to Atlanta for those who are approved for treatment.

3. Who can receive treatment through Emory Healthcare Veterans Program?

As a proud member of the Warrior Care Network (WCN), we offer treatment to post-9/11 Veterans and servicemembers* suffering from post-traumatic stress disorder (PTSD), traumatic brain injury (TBI), anxiety, depression or conditions stemming from military sexual trauma (MST).

*Emory’s Veterans Program treats all eligible post-9/11 Veterans and servicemembers, regardless of discharge status, deployment history or length of service.

4. How can I find out if I’m eligible for treatment?

Contact us at 888–514–5345 and our care coordinator will ask you a few questions to help determine your eligibility for treatment. You may also click on the form link below to contact us through our website.

5. If I am accepted into Emory Healthcare Veterans Program for treatment, what do I need to bring?

Before your treatment begins, we’ll talk to you at length and assess your condition and symptoms. We’ll work with you to set goals and create a treatment plan that meets your needs and preferences. Your first visit will take about three hours and you’ll need to bring:

  • Photo identification
  • Printed copy of your DD-214
  • Health insurance information, if you are insured
  • Medical records to help us determine the best possible treatment
  • All prescribed medications in their original labeled containers

6. I already receive treatment for my condition from another provider. How can I be referred to Emory Healthcare Veterans Program?

A referral is not necessary for eligible Veterans to receive treatment.

7. If I get treatment through Emory Healthcare Veterans Program, do you share that information with anyone?

We take the confidentiality of our care for Veterans and servicemembers very seriously. Except when required by law, we do not share health information with any other agency or person without express consent from the Veteran or servicemember.

8. How long does the program last?

Emory Healthcare Veterans Program’s Intensive Outpatient Program lasts two weeks. Warriors who live locally have the option to participate in the traditional Outpatient Program and will commute to program activities as scheduled.

9. If I live in the Metro Atlanta area, can I participate in the Intensive Outpatient Program?

Yes. Those Atlanta-area residents who choose to participate in the Intensive Outpatient Program will join those who live outside of the Atlanta area and will stay in a hotel across the street from the clinic at no cost to the participant. The Intensive Outpatient Program offers the same services as the traditional Outpatient Program as well as additional therapy and services such as nutritional counseling, case management, finance and career classes, yoga and massage.

10. I would like to make a donation to Emory Healthcare Veterans Program. How do I do that?

You can make a tax-deductible donation to Emory Healthcare Veterans Program, or another Emory program online or by check. Give in honor or memory of a family member, caregiver or friend.

How Can We Help You Today?

Need help? We will be delighted to assist you today, so please call us at 404-778-7777. We look forward to hearing from you.