Verification Letters

Please read all of the following before attempting to pull a verification letter:

  • All pop-up Blockers must be turned off or disabled. It is possible for your PC to have more than one pop-up Blocker application. (i.e. Internet Explorer, Yahoo Toolbars, Google Toolbars, etc).
  • If you receive a page could not be displayed message, most likely the site was left open for some period of time, then attempted to perform a search without reloading and your browser timed out.
  • You need to complete all lines for the address (Requester Name, Title, Organization, Address and City, State Zip). Please note that the City, State, Zip is a separate field from the Address field. If you do not see the City, State Zip field on your screen. Use the tab key to tab to the next field. All fields must be completed in order for the letter to produce.

If nothing at all happens, please make sure you have your pop-up blocker(s) disabled. Please note that it is possible to have more than one pop-up blocker installed (Google, Yahoo, etc., in their toolbars blocking, in addition to any organizational popup blockers). We recommend that you contact your organization’s IT department for assistance on changing your browser settings.

If you are still having difficulty getting the verification letter to display after making sure all pop-up blockers are disabled, please contact our office via e-mail at jan.martin@emoryhealthcare.org and include what issue you are experiencing, your name, organization name, your e-mail address and telephone number in case we have further questions about your issue.

Verification Letters