Are you familiar with the advantages of a service-based culture?  Do you know our policy on performance improvement?  Don't worry.  At the end of day two, you and your new co-workers will know all this and more about Emory Healthcare.

Day Two Overview

• Learn the patient / resident population served throughout Emory Healthcare.
• Learn the role of services provided by the managed care department.
• Learn the services provided by employee health and describe save work practices.
• Learn the strategies that create a positive service culture throughout Emory Healthcare.
• Learn Emory Healthcare's process for performance improvement.
• Learn the six-step customer satisfaction and problem solving systems used in Emory Healthcare.
• Learn to identify four behavior styles and how they influence communication with patients, residents, family members and each other.