During Your Hospital Visit

During Your Hospital Visit

woman pushing wheelchair

Throughout your stay at the Emory Orthopaedic and Spine Hospital you will have a chance to meet the medical staff that will be treating you. Your family and friends will also be invited to participate in helping to care for you to provide the speediest recovery time possible. We have taken extra steps to include your family members in your healing process and make sure everyone is well-cared for by providing communication tools in the form of telephone, internet and wireless connection services, meals that can be ordered anytime between 7 a.m. and 7 p.m. and delivered to your room, and regular nursing consultation with you and your designated family and friends.

Your arrival

When you arrive at the hospital, ask your driver to bring you to the main hospital entrance at 1455 Montreal Road, Tucker Georgia 30084. A Guest Services associate will greet you and direct you to Admissions, located on the main floor.

Parking

Our family and guest parking area is located across from the main entrance to the hospital and is free of charge.

Please keep your personal items safe

  • Do not bring valuables to the hospital.
  • Ask your nurse for personal-belonging bags for your clothing.
  • Keep your glasses in a case when you are not wearing them.
  • Do NOT wrap dentures or hearing aids in tissue and place them on your food tray or bedside table, where they can be easily mistaken for trash.
  • Label all containers and bags with your name and patient suite.
  • Lost and Found is located at the front desk, on the main floor.

Room Service Meals

  • We are pleased to offer room service meals for our patients. Meals may be ordered on request by calling the designated number listed on the menu. A host/hostess will visit you to explain the room service menu, the ordering process and answer any questions you may have about the service. Please be sure to make your host/hostess aware of any food allergies or specific food preferences.
  • If you are unable to order your meal via phone, someone will visit you to obtain your selections. If however, for any reason, we are not able to obtain your personal selections, a meal will be provided for you based on any preferences you have previously provided to us.
  • Patient guests may also order meals through the room service program for a charge. Ask your host/hostess for details regarding this service. Please note that if you want to bring food from home, please speak with the nurse or dietitian on staff.

Telephone

Telephones are available at each patient’s bedside. Local calls are free.

Please note: If you choose not to be listed in our directory, we will not be able to confirm that you are a patient of the hospital.

To place calls from your patient suite:

  • For a local call, dial 9, then the phone number.
  • For long distance calls, you may use your calling card or credit card or have calls billed to your home phone.

Flowers and Mail

Florists will be able to deliver flowers to your patient suite.

We are happy to deliver your mail each day. Please ask your friends and relatives to address mail to you in this way:

First name and last name
Patient Suite number,
c/o Emory University Orthopaedics & Spine Hospital
1455 Montreal Road
Tucker, Georgia 30084

Television

Television service is provided in each patient suite. For a complete listing of shows, the channel guide is available on Channel 27.

Pastoral Care

Pastoral care is available to you 24 hours a day. If you or a family member would like to visit with a chaplain or other religious leader, such as a priest, rabbi or imam, please call the Chaplain’s Office at 404-712-7200 from 8:30 a.m. to 5 p.m. on weekdays. At other times, ask the operator to page the chaplain on call. Our hospital’s religious center and interdenominational chapel are located on the second floor, next to the elevator. All are welcome.

Social Services

Our social workers help patients and their families cope with the stresses of illness and hospitalization. They can help you with:

  • Arranging short-term or long-term care after you are discharged from the hospital
  • Locating community resources and financial assistance
  • Arranging counseling related to your illness
  • Arranging for continuing rehabilitation equipment for discharge

man on crutchesRegular hours are from 8 a.m. to 5 p.m., Monday through Friday. An on-call social worker is available on weekends and may be reached by calling 404-712-4366.

Patient Relations

Your comfort and safety are our top priority. If you have any questions or concerns about your care or have a complaint that has not been handled to your satisfaction, please feel free to call on one of our patient representatives at 404-686-2470.

Fire Safety

We conduct regular fire drills for our staff members. If you hear a fire alarm, remain calm and stay in your patient suite. The staff will provide information during this time.

Security

Uniformed security officers are on hand to protect and serve you around the clock. If at any time you feel concerned about your personal safety, please report your concern to your nurse. Please note that all hospital staff is required to wear an identification badge at all times.

Additional Food Services

  • Hospital Cafe: Located immediately off the main lobby and is available for your dining enjoyment. Please see the hours of service posted outside the entrance to the cafe.
  • Vending Machines: Snack vending machines are available off the main lobby within the cafeteria seating area.
  • Local Restaurants: Several restaurants are within walking distance or a short drive of the hospital. For information on area dining, check with the Guest Services desk in the main lobby of the hospital.