Your Stay With Us

waiting room at Emory University Hospital in Atlanta, GA

We want your stay to be as pleasant and comfortable as possible. We offer a full range of services to support the needs of our patients and their families.

Guest Services

If you have questions about hospital services or the surrounding community, please contact our friendly Guest Services staff in one of two locations:

  • Medical Office Tower Lobby, Monday through Friday, 6 a.m. – 5:30 p.m.
  • Peachtree Building Lobby, Monday through Friday, 7 a.m. – 9 p.m., and Saturday and Sunday, 9 a.m. – 9 p.m.

They are available to answer questions about hotels and restaurants, transportation, notary and fax services, and more.

Personal Belongings

Please keep your personal items safe:

  • Do not bring valuables to the hospital. However, if needed, small valuables should be locked in the hospital safe.
  • Ask your nurse for personal-belonging bags for your clothing.
  • Keep your glasses in a case when you are not wearing them. Do NOT wrap dentures or hearing aids in tissue and place them on your food tray or bedside table, where they can be easily mistaken for trash.
  • Label all containers and bags with your name and room number.
  • Lost and Found is located in the Public Safety office on the 8th floor of theWoodruff Building.

Meals

Our goal is to provide you with excellent service and appetizing meals. Upon admission, you will be provided with a room service menu from which you may make meal and snack selections that are appropriate for your prescribed diet. We will do our best to honor any cultural, religious or ethnic food preferences. Please inform your dining services associate of any allergies you may have. Family members are welcome to assist by calling in meal orders on behalf of the patient if necessary.

HOW TO ORDER

1. Make your meal selections from the printed menu
2. Dial 6-FOOD (6-3663) to place your order
3. Orders will be delivered within 45 minutes of your call

MEAL SERVICE HOURS

• Breakfast is served 6:30 a.m. to 11 a.m. Orders must be placed by 10:15 a.m.
• Lunch and dinner are served from 11 a.m. to 7 p.m.

Mail and Flower Delivery

Florists will deliver flowers to your room. We are happy to deliver your mail each day. Please ask your friends and relatives to address mail to you in this way:

First name (e.g., Jane, not Mrs. John), Last name
Room number
c/o Emory University Hospital Midtown
550 Peachtree Street, NE
Atlanta, Georgia 30308

Television

Complimentary television service is provided in each room. Please ask your nurse about our many patient education programs.

Telephones

Each patient has a bedside telephone. The last three digits of your telephone number are the same as your room number. Local calls are free. Please note: If you choose not to be listed in our directory, we will not be able to confirm that you are a patient of the hospital.

To place calls from your room:

  • When dialing an internal hospital number, dial just the last five digits. For example, if you want to reach 404-686-2422, simply dial 6-2422.
  • For a local call, dial 9, then the phone number.
  • For long distance calls, you may use your calling card or credit card or have calls billed to your home phone.

Internet

We offer free wireless Internet access for hospital guests. To connect to the Internet:

  • Open your Web browser. You should see the EMORY HEALTHCARE Guest Access welcome page. Click on “Terms of Use.”
  • Read the terms and conditions and click the “I agree” button to continue. Provide your e-mail address at the prompt on the next screen and click the “Login” button. Note: your e-mail address will not be shared.
  • You will see the emoryhealthcare.org home page. You now have wireless Internet access.

If you have any problems when connecting, brochures are available throughout the hospital to assist you. We regret that we are unable to offer individual assistance. EMORY HEALTHCARE Guest Access is an open network and is not a secure environment. We strongly advise you not to exchange sensitive information when connected to this or any other open network.

ATMs

For your convenience, ATM machines are located throughout the hospital:

  • In the Peachtree Building Lobby, near Guest Services
  • In the hallway between the Peachtree Building and the Medical Office Tower

Gift Shop

Our gift shop, located in the lobby of the Peachtree Building, offers a wide selection of items, including newspapers. Hours: 8 a.m. – 8 p.m. weekdays, 9:30 a.m. – 6 p.m. weekends


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