Frequently Asked Questions

What kind of clinic is Emory Patient-Centered Primary Care (EPCPC)?

Emory Patient-Centered Primary Care is a medical practice where each patient has a personal medical care team who partners with the patient and their family to provide personalized care. The team of healthcare professionals includes a Physician, Registered Nurse Care Coordinator, Registered Nurse Manager, Licensed Practical Nurse, Medical Assistant and Behavioral Health Specialist. This care team will provide all of your general healthcare needs, including the following:

• Annual physical (or preventive) exams
• Caring for you when you are sick
• Helping you take care of any ongoing and complex illnesses such as diabetes and high blood pressure
• Focusing on prevention of illness
• Coordinating your care to keep you healthy

What is different about the EPCPC clinic?

It’s easier to get care when you need it

• You can communicate with your care team conveniently by phone or secure email messaging. Same-day or next-day appointments are also available for established patients.

Your care is personalized

• Your care team partners with you to make sure you get the care and services that are right for you.
• Your care team helps you set health goals and create a plan of care that make sense for you, taking into consideration cultural traditions, personal preferences and values, family situations and lifestyles.

Partnership with you and your family

• You and your family are full partners in your care and in all decision making.
• Your care team will develop a strong relationship with you to help you take charge of your health.

Your care is coordinated

• Your care team partners with you to ensure that transitions between providers, specialists and health care settings are coordinated.

Where is the practice located?

The Emory Patient-Centered Primary Care clinic will start seeing patients on July 25, 2011.


Emory Patient-Centered Primary Care
1525 Clifton Road NE
Second Floor
Atlanta, Georgia 30322

Parking is located behind the 1525 Clifton Road building on North Gatewood Road Northeast. Parking for the second floor is on level A of the parking deck.

Office Hours: 8 a.m. – 5 p.m., Monday through Friday

Can I be a part of the EPCPC clinic?

You can register if you meet the following eligibility criteria:

1. 18 years of age or older

2. Emory employees and their adult family members covered under Emory’s self-insurance program administered by Aetna, or Aetna Medicare Advantage HMO/PPO members.

How do I enroll for the EPCPC clinic?

To enroll, please call 404-778-2050.

Once I am enrolled, what should I do next?

We encourage you to join the practice now to reserve your spot, and schedule your first appointment whenever you need it!  Once you have spoken with one of our enrollment specialists, and have received your orientation packet (confirmation of eligibility and enrollment) you can schedule a new patient physical in accordance with your normal annual physical schedule, or you can contact us and schedule an appointment sooner if you have any medical need.

What will my first appointment be like?

During your first appointment (and even before), members of your care team will spend dedicated time getting to know you, understanding what is important to you, and helping you create and accomplish your personalized health goals. 

Who is my care team?

Each patient in the Emory Patient-Centered Primary Care practice will work with a team of licensed healthcare professionals, which includes the following:

• Primary Care Physician
• Registered Nurse Care Coordinator
• Registered Nurse Manager
• Licensed Practical Nurse
• Medical Assistant
• Behavioral Health Specialist

If your physician is away, you can see another Emory Patient-Centered Primary Care practice physician. For more detailed information on your Care Team, please click here.

What happens if I join the EPCPC practice and am no longer an Emory Employee or their family member insured by Aetna, OR am no longer an Aetna Medicare Advantage HMO/PPO member?

You will not be able to remain a patient of the practice if you are no longer an Emory employees or their adult family member covered under Emory’s self-insurance program administered by Aetna, OR an Aetna Medicare Advantage HMO/PPO member.

Can I be a patient if I currently see another Primary Care Physician?

If you meet the eligibility criteria, you can register to join the Emory Patient-Centered Primary Care practice even if you currently have another Primary Care Physician.

As a patient, will my medical insurance plan, co-pay or premium change?

You will not need to change your insurance plan in any way. Your visit co-pays and the amount you pay for your insurance will not change. 

How is my care coordinated?

The care team:

• Helps you choose subspecialists and obtain medical tests when necessary. The team informs subspecialists of any necessary accommodations for your needs.

• Helps you choose other needed providers or health services when necessary.

• Tracks referrals and test results, shares such information with you, and ensures that you receive appropriate follow up care and help in understanding results and treatment recommendations.

• Ensures smooth transitions by assisting you when moving from one care setting to another, such as after a visit to the emergency room or from hospital to home.

Do I need referrals from my Primary Care Physician to see a specialist?

There will be no change in requirements for referrals to see a specialist. That being said, we would like to partner with you to determine the appropriate subspecialty care to ensure you obtain the best heath care possible. We would like to be involved in coordinating your referrals so that we can be aware and work collaboratively with your specialist(s) to best manage your total care.

What if I need care after normal business hours?

If you have an urgent need, please call (404) 778-2050 and an operator will page your physician to provide you with phone advice.  If you are having a medical emergency, please dial 911.