Billing Information

Billing Information

Payment for all services provided is due at the time services are rendered. However Emory Healthcare will submit a claim for you to any third party or insurance carrier with whom Emory Healthcare contracts.

Any fees not paid by the third party or insurance carrier are the patient's responsibility.

Emory accepts most major insurance carriers, public federal exchange plans, as well as many Federal and State Government Programs.

Your Bills

Each visit to an Emory Healthcare location often results in multiple statements. Emory Hospitals charge a “facility fee” for use of the hospital’s operating room, recovery room, supplies, medication, room and board for inpatients, and technical services.

Each Emory Healthcare facility manages care centers at multiple locations, including other Emory locations. Services performed at these locations are billed by the facility that operates them.

Physicians, including those from our satellite locations across Georgia, charge a “professional fee” billed through Emory Clinic. Clinic statements include charges for examinations, readings, and other services performed by Emory physicians and their staff.

Services performed by Emory Hospitals routinely occur during patient visits to the clinic and vice versa. Emory does not bill twice for the same service.

Pay Your Bill

Emory Healthcare is pleased to offer its patients the ability to pay their Emory physician statements and Emory hospitals statements online through a secure payment system. Patients now have a fast, secure and convenient way to manage their statements online, 24 hours a day, 7 days a week.

Patients of Emory Hospitals and Emory physicians are able to pay statements online. Providers that fall under The Emory Clinic include Emory Specialty Associates (ESA), Saint Joseph’s Medical Group (SJMG), Ambulatory Surgery Center (ASC) and Emory Medical Labs (EML).

Federal Health Insurance Marketplace ("the exchange")

Emory Healthcare participates in many public federal exchange plans. Please call your insurance provider directly to confirm whether you will be covered at Emory and to clarify the coverage provided by your specific policy.

Federal and State Government Programs (Champus, Medicare, Medicaid)

If you are covered by one of the above governmental programs, we will collect co-pays and deductibles at the time of service. Whenever possible, Emory Hospitals and your Emory physician will submit claims to your secondary insurance carrier as well.

*Please remember to bring your insurance card with you.

Billing phone numbers

Emory Clinic: 404-778-7310 or 800-511-4443

Emory Hospitals: 404-686-7041 or 800-827-7041

Insurance Questions?

insurance questions

If you have any questions regarding your insurance coverage, please contact your insurance carrier.

If you need us to help you understand your coverage, please call our HealthConnectionSM information line 404-778-7777 or outside Atlanta, 1-800-75-EMORY (1-800-753-6679).

Download a pdf Glossary of billing and insurance terms.