Patient Portal FAQs
Click through the below frequently asked questions on the Emory Healthcare Patient Portal.
The Emory Healthcare Patient Portal is a convenient and secure health-management tool you can use anywhere you have access to the Internet. Through the portal, you can:
- Correspond with your providers!
- Request a prescription refill!
- Check on your lab results!
- View your health care record!
Emory Healthcare is currently in the process of adding providers at The Emory Clinic to the portal. You will be able to communicate via the portal only with those providers who are already participating. All providers will be active in the portal by December 2012.
Emory Healthcare is in the process of adding providers to the portal. If your provider is not yet in the portal, he/she will not yet be able to provide you with an invitation. All providers will be active in the portal by the end of 2012. If you have multiple providers at Emory Healthcare, you will be able to use the portal as soon as just one of them is active in the portal. However, you will be able to send messages only to active providers.
If your provider has already been added to the portal, you will receive details on participating in the Emory Healthcare Patient Portal at your next visit.
You must be at least 18 years old to participate in the Emory Healthcare Patient Portal.
Contact Cerner Healthe Consumer Support:
Monday-Friday, 7 a.m.-7 p.m. CST
Toll Free: 877-621-8014
-
Contact your Emory Healthcare provider’s office to receive an invitation to the portal. Please note that we are in the process of adding providers to the portal. If your provider is not yet in the portal, he/she will not yet be able to provide you with an invitation. All providers will be active in the portal by the end of 2012.
-
When your provider’s office has initiated your invitation, you will receive an email invitation to create your account.
-
Once you receive your email invitation, click the first link you see in the email and follow the directions.
For future visits to the Emory Healthcare Patient Portal AFTER you have completed the setup process, you can log in at https://emoryhealthcarepatientportal.iqhealth.com/iqh3/messaging/emry_ga/inbox.
Remember, use this link after you have received a portal invite and completed the sign-up process.
When a new message arrives in your Emory Healthcare Patient Portal inbox, an email alert will be sent to the email address you provided when you set up your account. NOTE: Please notify your provider’s office if your email address changes.
Your provider may not have a correct e-mail address on record for you. Please contact your provider’s office so they can confirm that your email address was recorded correctly during registration.
When you log in to the Emory Healthcare Patient Portal, you begin at the home page. Select Secure Messaging from the left navigation panel and then click on Inbox. This will take you to your received messages. Click on the message you would like to view.
Start by clicking on Secure Messaging located on the left navigation panel. This will expand to provide additional options. Follow these steps:
-
Select General Message.
-
Enter your provider’s name in the To search box
-
Select the appropriate provider from the dropdown list that appears.
-
Create a Subject line.
-
Type your message.
-
Click Send.
As you get used to using secure messaging, it is a good practice to check your sent message in your sent folder to confirm that your message contained your typed text. If the text is not viewable, contact Cerner Healthe Consumer Support at 877-621-8014 for assistance.
Contact Cerner Healthe Consumer Support:
Monday-Friday, 7 a.m.-7 p.m. CST
Toll Free: 877-621-8014
Through the Emory Healthcare Patient Portal, you can request a medication refill. Start by clicking on Secure Messaging located on the left navigation panel. This will expand to provide additional options. Next, do the following:
-
Select Medication Refill.
-
Complete the online form that appears on the right to select:
-
Which prescription you would like renewed
-
How you would like your prescription made available
-
The best way to contact you with questions
-
Any additional comments
The Emory Healthcare Patient Portal includes a view of clinical data from your Emory Healthcare Electronic Medical Record. The Clinical Record Summary includes:
-
Medications
-
Allergies
-
Immunizations
-
Health Issues
-
Lab Results View
