Patient Portal FAQs

Click through the below frequently asked questions on the Emory Healthcare Patient Portal.

What is the Emory Healthcare Patient Portal?

The Emory Healthcare Patient Portal is a convenient and secure health-management tool you can use anywhere you have access to the Internet. Through the portal, you can:

  • Correspond with your Emory Healthcare team*
  • Request a prescription renewal from your Emory Healthcare team*
  • View your lab results
  • View your health care record
I don’t see all of my provider listed in the portal? Why?

If your provider's department is active on the portal, please contact your provider's office and let them know that your provider is not listed.

View a listing of the departments currently active on the portal.

How old do you have to be to participate in the portal?

You must be at least 18 years old to participate in the Emory Healthcare Patient Portal.

Who can I contact if I have trouble logging in or accessing the Emory Healthcare Patient Portal?

Please contact the 24/7 toll free Cerner IQHealth Technical Support line at 877-621-8014. 

How do I sign up for the Emory Healthcare Patient Portal?
  • To register for the portal, you can contact your provider’s office, request an invitation on line, or call 404-727-8820 at your convenience to register.
  • When your registration has been completed, you will receive an email invitation to create your account.
  • Once you receive your email invitation, click the first link you see in the email and follow the directions.
Why am I receiving messages from Emory Healthcare (noreply@iqhealth.com)?

The Emory Healthcare Patient Portal is powered by Cerner Health (IQHealth). You will receive your invitation and notification emails from IQHealth regarding Patient Portal messages from Emory Healthcare (noreply@iqhealth.com). These notifications will alert you when you have new messages on the Patient Portal, but to protect your privacy they will not include the content. You will need to log into the Patient Portal to read the messages.

How can I access the portal once I have completed the invitation/account setup process?

For future visits to the Emory Healthcare Patient Portal AFTER you have completed the setup process, you can log in via the "Access the portal" link in the right-hand column of this page.

Remember, use this link after you have received a portal invite and completed the sign-up process.

How will I know when I have a new message?

When a new message arrives in your Emory Healthcare Patient Portal inbox, an email alert will be sent to the email address you have as your notification email on your patient portal settings page.

NOTE: Please notify your provider’s office when you update your notification email if you would like your Emory Healthcare record email to be the same.

Why am I not receiving email alerts?

You can confirm your email address for notifications or change your email address by completing the following steps:

  • Open your patient portal account
  • Click on the “Settings” icon on the top right of the screen

If the email address is correct, make sure your email program is set to accept messages from Emory Healthcare (noreply@iqhelath.com).

To change your email address for notifications:

  • Enter the email address for notifications in the designated field
  • Click Save
  • The message “Email address has been saved successfully” will appear at the top of the page in green.

Notifications regarding new Emory Healthcare Patient Portal messages will be sent to the newly listed email address.

Note: The above process does not update the email address you have on record with Emory Healthcare. Please call your provider’s office to update your records with a new email address.

How do I check my messages?

After you log in to the Emory Healthcare Patient Portal, you begin at the home page. Select Secure Messaging from the top navigation bar. This will take you directly to your Inbox. Click on the received message you would like to view.

How do I send a message to a provider?

Start by clicking on Secure Messaging from the top navigation bar.

  1. Select Send a Message in the center of the page.

  2. Enter your provider’s name in the To search box

  3. Select the appropriate provider from the dropdown list that appears.

  4. Create a Subject line.

  5. Type your message.

  6. Click Send.

How do I order a medication renewal?

Through the Emory Healthcare Patient Portal, you can request a medication renewal. Start by clicking on Prescription Renewal from the top navigation bar.

  • Enter the first few letters of your provider’s last name in the “Who do you want to send the renewal request to?” box
  • Select the appropriate provider from the dropdown list that appears
  • Select which prescription(s) you would like renewed
  • Select the best way to contact you with questions
  • Select where we should send your prescription
  • Add any additional comments
  • Click Send
What is included in the medical record?

The Emory Healthcare Patient Portal includes a view of clinical data from your Emory Healthcare Electronic Medical Record. Your Health Record includes:

  • Clinical Record Summary
    • Current Medications
    • Immunizations
    • Current Allergies
  • Clinical and Lab Results
  • Medications - Current only
  • Documents – Depart Documents
  • Radiology Reports – X-Ray and Screening Mammogram reports
  • Visit & Hospital Summary
What does the “Recent Selected Results” section include?

This section provides a quick view of recent results from the list below. A full list of your results can be found under “Clinical and Lab Results” section of your “Health Record”.

• Hemoglobin
• Hematocrit
• Glucose
• Cholesterol
• Triglycerides
• Body Mass Index

Can I access the portal on all my electronic devices?

Yes, the upgraded portal is now mobile optimized, so you can easily navigate through it on all of your devices.

Will I be notified if my session is going to time out?

Yes, there is a time-out notification that will notify you after twenty minutes of inactivity.  Note that there is no “save” feature with the time out notification.  Any draft messages will be lost if they are not sent before time-out.

Can my spouse and I use the same email address to request our invitations?

Yes, you can use the same email for your patient portal invitations, but will need to create seperate accounts with unique usernames and passwords.

What lab results can I view on the portal?

You are able to view all of your lab results except HIV, Genetics results and Pathology reports.  

How can I obtain a copy of my entire medical record?

To have a complete copy of your medical records sent to another medical facility or to obtain a copy for personal reasons, click here for detailed information.

Can I add attachments or send a picture through the Emory Healthcare Patient Portal?

Yes, when sending a message to your Emory Healthcare team, click “Browse”, and add the attachment you would like your provider to review.

Can I send my visit summaries to a provider’s office or facility outside of Emory Healthcare?

Yes, if your provider or healthcare facility is not part of Emory Healthcare but has a DirectTrust email address, documents can be sent from the Health Record Visit & Hospital Summary page.

DirectTrust is an information exchange designed with added levels of security for sending health information electronically in a secure fashion. You will need to know the DirectTrust address of your provider or healthcare facility to enter into the appropriate field.

  • Click on Health Record icon at the top of the page
  • Open Visit & Hospital Summary page
  • Locate the document to want to send
  • Click on Options
  • Select Send
  • Enter the Direct email address
  • Enter your phone number
  • Enter message to the external provider or facility
  • Click Send

Both a pdf and xml format will be sent under the Emory Healthcare Direct email address and you will not receive any replies to the message.

How do I update my email address where I want to receive message notification?
  • Log into your patient portal account
  • Click on the Settings icon in the top navigation bar (in-between your name and the “Sign Out” icon at the top right of the screen)
  • Select Notifications
  • Enter the email address for notifications in the designated field
  • Click Save
  • The message “Email address has been saved successfully” will appear at the top of the page in green.

Notifications regarding new Emory Healthcare Patient Portal messages will be sent to the newly listed email address.

Note:  The above process does not update the email address you have on record with Emory Healthcare. Please call your provider’s office to update your records with a new email address.

How do I update my portal account email address?
  • Log into your patient portal account
  • Click on the Settings icon in the top navigation bar (in-between your name and the “Sign Out” icon at the top right of the screen)
  • Select Account
  • Click on Update Account Settings
  • Click Edit on the Email Address row
  • Complete Steps 1 through 3
  • A confirmation email will be sent
  • Follow all instructions in the confirmation email

Note: The above process does not update the email address you have on record with Emory Healthcare. Please call your provider’s office to update your records with a new email address.

Questions? Call
404-727-8820