Patient Portal FAQs

The Emory Healthcare Patient Portal is a convenient and secure health-management tool you can use anywhere you have access to the Internet. Through the portal, you can:

• Correspond with your physician practices
• Request a prescription refill
• Check on your lab results
• View your health care record

Emory Healthcare is currently in the process of adding departments at The Emory Clinic to the portal. You will be able to communicate via the portal only with those providers in departments already participating in the portal.

View a listing of the departments currently active on the portal.

Emory Healthcare is in the process of adding departments to the portal. If your provider's department is not yet in the portal, he/she will not yet be able to provide you with an invitation. If you have multiple providers at Emory Healthcare, you will be able to use the portal as soon as just one of the departments is active in the portal. However, you will be able to send messages only to active providers.

If your provider's department has already been added to the portal, you will receive details on participating in the Emory Healthcare Patient Portal at your next visit.

View a listing of the departments currently active on the portal.

You must be at least 18 years old to participate in the Emory Healthcare Patient Portal.

Contact Cerner IQHealth Technical Support:

24/7

Toll Free: 877-621-8014

1. Call your Emory Healthcare provider’s office to receive an invitation to the portal. Please note that we are in the process of adding departments to the portal. If your provider's department is not yet in the portal, he/she will not yet be able to provide you with an invitation.

2. When your provider’s office has initiated your invitation, you will receive an email invitation to create your account.

3. Once you receive your email invitation, click the first link you see in the email and follow the directions.

For future visits to the Emory Healthcare Patient Portal AFTER you have completed the setup process, you can log in via the "Access the portal" link in the right-hand column of this page.

Remember, use this link after you have received a portal invite and completed the sign-up process.

When a new message arrives in your Emory Healthcare Patient Portal inbox, an email alert will be sent to the email address you provided when you set up your account. NOTE: Please notify your provider’s office if your email address changes.

You can confirm your email address for notifications or change your email address by completing the following steps:

• Open your patient portal account.

• Click "Account Settings" on the top right of the screen.

• Delete the email listed in the "Email notifications are sent to" box.

• Enter your new email address for notification of patient portal messages.

• Click update.

A notification that your email was updated will appear. Notifications regarding new Emory Healthcare Patient Portal messages will be sent to the newly listed email address.

Note: The above process does not update the email address you have on record with Emory Healthcare. Please call your provider's office to update your records with a new email address.

When you log in to the Emory Healthcare Patient Portal, you begin at the home page. Select Secure Messaging from the left navigation panel and then click on Inbox. This will take you to your received messages. Click on the message you would like to view.

Start by clicking on Secure Messaging located on the left navigation panel. This will expand to provide additional options. Follow these steps:

1. Select General Message.

2. Enter your provider’s name in the To search box

3. Select the appropriate provider from the dropdown list that appears.

4. Create a Subject line.

5. Type your message.

6. Click Send.

As you get used to using secure messaging, it is a good practice to check your sent message in your sent folder to confirm that your message contained your typed text. If the text is not viewable, contact Cerner IQHealth Technical Support at 877-621-8014 for assistance. 

Contact Cerner IQHealth Technical Support:

24/7

Toll Free: 877-621-8014

Through the Emory Healthcare Patient Portal, you can request a medication refill. Start by clicking on Secure Messaging located on the left navigation panel. This will expand to provide additional options. Next, do the following:

1. Select Medication Refill.

2. Complete the online form that appears on the right to select:

• Which prescription you would like renewed

• How you would like your prescription made available

• The best way to contact you with questions

• Any additional comments

The Emory Healthcare Patient Portal includes a view of clinical data from your Emory Healthcare Electronic Medical Record. The Clinical Record Summary includes:

• Medications

• Allergies

• Immunizations

• Health Issues

• Lab Results View