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The Emory Clinic Patient and Guest Services

Patient Services responds to concerns relating to medical care and service within The Emory Clinic regarding patients or families in accordance with standard procedures. Complaints may be received by letter, personal visit, telephone call or Web comment form and will receive prompt attention and compassionate service.

The Emory Clinic's Office of Patient & Guest Services is located at the Emory Clinic in Building A on the 1st floor, suite A1000.  The office is open from 8:30 a.m. until 5 p.m., Monday through Friday.

Main office number: 404-778-3539
Fax number: 404-778-3455
E-mail address: patient.relations@emoryhealthcare.org

Susan P. Hair, CPRS, Manager of Patient & Guest Services
E-mail address: Susan.Hair@emoryhealthcare.org

Allison Wright, Patient Services Specialist
E-mail address:   allison.wright@emoryhealthcare.org

If you have a complaint or concern about safety or your rights as a patient or visitor, we are committed to resolving this satisfactorily, promptly and at the first level of contact whenever possible. If you have a concern, we encourage you to share this with a member of your healthcare team, physician or clinic manager. They will gather information, follow up with the appropriate individuals or departments and attempt to resolve the issue to your satisfaction.

If you are unable to resolve your concerns through this process or would like assistance, you may contact one of our Clinic Ambassadors. The Clinic Ambassador will discuss your concerns or complaint and facilitate communication between you and the appropriate individuals.

If you feel your concern has not been resolved, you may file a grievance through The Emory Clinic Office of Patient & Guest Services. You will receive a written response to the formal grievance.

Although we believe that most, if not all, concerns can be resolved through this process, if at any time you feel you need additional assistance, you may contact the Joint Commission of Accrediation of Healthcare Organizations on their toll free patient line: 1-800-994-6610, or email: complaint@jcaho.org

Guest Services

Our Concierge will provide directions and assist with the specific needs of each patient. The concierge desk is located on the main levels of buildings A and B and the Plaza Level in Bldg C/Winship.

Building A
Hours: 7 a.m. to 5 p.m.
Location: 2nd Floor near Valet Parking by the pedestrian bridge to Building B
Telephone: 404-778-4792

 Building B
Hours: 8 a.m. to 4:30 p.m.
Location: 1st Floor in Lobby by front door (rear exit is on the second floor)
Telephone: 404-778-3325

Building C/Winship
Hours: 8 a.m. to 4:30 p.m.
Location: Plaza Level           Telephone: 404-778-2475

Transportation services will assist patients to their appointments. Wheelchairs and stretchers are available. Transportation services are available from 7:30 a.m. to 6 p.m., Monday through Friday. Please contact the Concierge for assistance.

Interpretation Services

For information on Interpretation Services please contact the Emory Medical Interpretation & Translation Services Department at 404-727-3648.

General Information for The Emory Clinic