The Office of Patient & Family Advocacy
The Office of Patient and Family Advocacy responds to complaints related to medical care and service within Emory Healthcare in accordance with standard procedures. Complaints may be received by letter, personal visit, telephone call or Web comment form. You will receive prompt attention and compassionate service. To speak with a patient advocate regarding your clinic or hospital experience, please see the numbers below:
Emory Clinic: 404-778-3539
Emory Johns Creek Hospital: 678-474-7028
Emory University Hospital: 404-686-7593
Emory Saint Joseph's Hospital: 678-843-5121
Emory Rehabilitation Hospital: 404-712-2590
Emory University Hospital Midtown: 404-686-1999
Emory University Orthopedic & Spine Hospital: 404-686-7593
Wesley Woods Geriatric Hospital: 404-686-1999
E-mail address: email@example.com
If you have a complaint or concern about safety or your rights as a patient or visitor, we are committed to resolving this satisfactorily, promptly and at the first level of contact whenever possible. If you have a concern, we encourage you to share this with a member of your healthcare team, physician or manager. They will gather information, follow up with the appropriate individuals or departments and attempt to resolve the issue to your satisfaction.
If you feel your concern has not been resolved satisfactorily, you may file a grievance through the Office of Patient & Family Advocacy. You will receive a written response to your formal grievance.
You may utilize the hospital’s grievance process as well as, or instead of, filing a complaint with the Georgia Department of Community Health, Two Peachtree Street, NW, Atlanta, Georgia 30303 (404-657-5726 or 1-800-878-6442), and/or The Joint Commission (TJC) at 1-800-994-6610 or e-mail at firstname.lastname@example.org. Ambulatory Surgery complaints may be filed with the office of Medicare Ombudsman @ 1-800-MEDICARE or www.medicare.gov/ombudsman/resources.asp
Our Concierge will provide directions and assist with the specific needs of each patient. The concierge desk is located on the main levels of buildings A and B and the Plaza Level in Bldg C/Winship.
Hours: 7 a.m. to 5 p.m.
Location: 2nd Floor near Valet Parking by the pedestrian bridge to Building B
Hours: 8 a.m. to 4:30 p.m.
Location: 1st Floor in Lobby by front door
(rear exit is on the second floor)
Hours: 8 a.m. to 4:30 p.m.
Location: Plaza Level
Transportation services will assist patients to their appointments. Wheelchairs and stretchers are available. Transportation services are available from 7:30 a.m. to 6 p.m., Monday through Friday. Please contact the Concierge for assistance.
For information on Interpretation Services please contact the Emory Medical Interpretation & Translation Services Department at 404-727-3648.