Medical Records and Release of Information

Your health record includes your medical history such as allergies, medicines and test results, as well as, health insurance information and how to contact you. It is the duty of Emory Healthcare to ensure that your record remains confidential and is maintained and released in accordance with applicable laws. To request access to your patient health information, please select an option below.

Electronic Request for Records

Create an account to request and or receive your records electronically (for Hospital records only). If you encounter issues with creating an account, security questions, passwords, or if you get locked out of your account, etc., please call CIOX Customer Support at 844-682-4452.

Request Paper Medical Records

To have a copy of your medical records sent to another medical facility or to obtain a copy for personal reasons*, please complete the following steps:

  1. Download and complete and sign the Emory Healthcare Authorization for the Release of Protected Health Information form
  2. Fax or mail the form to the Health Information Management (HIM) Department of the Emory Healthcare facility (see list below) indicated on the form

Request for Records FAQs

Have questions about your Request for Records? Find answers here.

Customer Satisfaction Survey

Tell us how we're doing, here.

Health Information Management (HIM) Departments

Emory University Hospital – Fax: 678-825-6021
Attn: HIM Department, Room C260
1364 Clifton Rd NE
Atlanta, GA 30322
Phone: 404-712-4111
Emory University Hospital Midtown – Fax: 678-825-6019
Attn: HIM Department
5th Floor, Davis-Fischer Bldg., Room 5302
550 Peachtree Street NE
Atlanta, GA 30308
Phone: 404-712-4111
The Emory Clinics (except Wesley Woods) – Fax: 404-778-5028
Attn: HIM Department
1550 Litton Drive
Stone Mountain, GA 30083
Phone: 404-778-4088
Emory University Orthopaedics & Spine Hospital – Fax: 678-825-6027
Attn: HIM Department, Room 1133
1455 Montreal Rd
Tucker, GA 30084
Phone: 404-712-4111
Saint Joseph’s Hospital – Fax: 678-843-7270
Attn: HIM Department, Room 126
5665 Peachtree-Dunwoody Road
Atlanta, GA 30342
Phone: 678-843-7371
Emory Johns Creek – Fax: 678-825-6029
Attn: HIM Department
6325 Hospital Parkway
Johns Creek, GA 30097
Phone: 678-474-7700
The Medical Group at Saint Joseph’s, LLC
5673 Peachtree-Dunwoody Road
Suite 550
Atlanta, GA 30342
Wesley Woods - Fax: 678-828-6027
Attn: HIM Department, Room B2110
1821 Clifton Road NE
Atlanta, GA 30329
Phone: 712-2118

*There is no charge for having your medical records sent to another medical facility. If you want to obtain copies for personal reasons, you will be charged a minimal fee per page.
*For Emory University Hospital, Mammograms are released from the Breast Imaging Center at Winship. For Emory University Hospital Midtown, Mammograms are released from their Breast Imaging Center. EUH: Phone 404-778-3856, Fax: 404-778-2168; EUHM: Phone 404-686-6750, Fax: 404-686-4983
*For Johns Creek & Saint Joseph’s Hospitals, contact their Radiology department directly for images
*Breast MRIs are produced per each facility

FAQs for Request for Records

It generally takes 7-10 business days from the receipt of the request to complete a request for records. However, it may take a little longer if the record has not been completed by the clinician.
Yes, the fees are assessed per page and are governed by the federal government, unless the state fees are lower. Please refer to our Fee Sheet attached to the Authorization form.

For The Emory Clinic, outside records are re-released for all record request types. For the Emory Hospitals, records are re-released for legal requests only.

**Emory Johns Creek only: Outside records are re-released if the records were used to assist in treatment of the patient.

Our hours are 8:30 a.m. – 5 p.m., Monday through Friday, and closed on weekends. However, any request of records for immediate patient care from other healthcare facilities are received and processed 24/7.

**Emory Johns Creek hours: 8 a.m. – 5 p.m., Monday through Friday.

No, once your request is received at one facility, as a courtesy we will forward it to the other Emory facility(s) in which you are requesting records. However, it will be the requestors’ responsibility to follow up with the other facility(s), since each facility process their own records requests.
The authorization form expires 90 days from the date it is signed, unless the requestor indicates a specific date on the form.
Yes, you can review your records even if you do not wish to get copies at that time. You would contact the Release of Information section of the HIM/Medical Records department to schedule an on site appointment. Please keep in mind the Release or HIM/Medical Records staff would not be able to answer clinical questions. Should you have clinical questions, please make us aware at the time you schedule the appointment so that we can make an attempt to get you in touch with the appropriate clinical staff.
No, there is no fee to the patient or the other entity when records are being sent for continued patient care. However, there would be associated fees for records being requested for personal use, attorneys, insurance companies, workman’s comp, or disability.