FAQs: General Questions and Questions Specific to Each Portal are Provided in Sections Below

All Emory Healthcare Patient Portals

What is the Emory Healthcare Patient Portal?

The Patient Portal provides you with the most convenient way to securely view your personal health information and interact with Emory Healthcare. It serves a key role in your health care – providing a 24/7 connection to the information you need for your health. We encourage all of our patients to join the Patient Portal, one of our main tools for ensuring you have ready access to your personal health information.

Why does Emory Healthcare have three portals – Emory BLUE Patient Portal, Emory GOLD Patient Portal and Emory Eye Center Patient Portal? Do I need to join more than one?

At Emory Healthcare, we use different electronic medical records to provide patient care. This means we also have multiple patient portals – the Emory BLUE Patient Portal, Emory GOLD Patient Portal and Emory Eye Center Patient Portal. Depending on your providers, you may need access to more than one portal. We are working diligently to improve our patients’ experience with this technology and have several improvement measures underway. Thank you for your patience as we enhance our portal technology.

We will assist you in determining which of our portal platforms you need to join to have complete access to your information. In addition, if you see outpatient private practice providers who are also on staff at Emory hospitals, they may have their own portal in place. Please contact them directly.

How do I sign up for the Emory Healthcare Patient Portal?

For the Emory BLUE and GOLD Patient Portals, contact your provider’s office, complete our online request form or call us at 404-727-8820. Calls are answered 8:30 a.m.-6 p.m., Monday-Friday. After hours, please leave a voicemail.

Once you receive an email invitation, access the link in the message and follow the steps to activate your account. Please note: If our team is assisting you with joining either the Emory BLUE or GOLD Patient Portals, your email invitation will come from Cerner Health (IQHealth). Please make sure your email program is set to accept messages from noreply@iqhealth.com.

For help with the Emory Eye Center Patient Portal, call 404-778-2020, 8 a.m.-5 p.m., Monday-Friday.

Can my spouse and I use the same email address to request our invitations?

Yes, you can use the same email for your patient portal invitations, but will need to create separate accounts with unique usernames and passwords.

How old do you have to be to participate in the Patient Portal?

At this time, you must be at least 18 years old to participate in the Emory Healthcare Patient Portal.

How can I access the Patient Portal once I have completed the invitation/account setup process?

For future visits to the Emory Healthcare Patient Portal AFTER you have completed the setup process, you can log in via our website. Simply visit emoryhealthcare.org/patientportal and click on the appropriate color icon. Remember, use this link after you have received a portal invite and completed the sign-up process.

Is everything on the Patient Portal part of my medical record, including any messages I send to my care team?

Yes, everything within the Patient Portal is part of your medical record. You can send secure messages to your care team on the Emory BLUE and GOLD Patient Portals. It is important to remember that these messages become part of your medical record.

How can I obtain a copy of my entire medical record?

To have a complete copy of your medical records sent to another medical facility or to obtain a copy for personal reasons, click here for detailed information.

Emory BLUE and GOLD Patient Portals

Who can I contact if I have trouble logging in or accessing the Emory BLUE or GOLD Patient Portals after completing the enrollment process?

If you have already created your account and are having trouble logging in, please contact the 24/7 toll-free Cerner IQHealth Technical Support line at 877-621-8014.

If you were unable to complete the enrollment process, please call 404-727-8820. Calls are answered 8:30 a.m.-6 p.m., Monday-Friday. After hours, please leave a voicemail.

Can I access the portal on all my electronic devices?

Yes, the portal is mobile optimized, so you can easily navigate through it on all of your devices.

Is there an app for the Emory BLUE or GOLD Patient Portal?

Patients with Apple mobile devices (iPhone, iPad) can access the Emory BLUE and GOLD Patient Portals through a free app, available for download in the iTunes Store. To access:

  • Go to the App Store on your Apple device.

  • Search for HealtheLife.

  • This is the name of the app. You’ll note that the app is branded with this name and our vendor’s name – Cerner Corporation.

  • Download the app.

  • Log in with your username/password for either the Emory BLUE or GOLD portal to access the mobile version of the portal.

How do I update my email address where I want to receive message notifications?
  • Log in to your patient portal account.

  • Click on the Settings icon in the top navigation bar (in between your name and the “Sign Out” icon at the top right of the screen).

  • Select Notifications.

  • Enter the email address for notifications in the designated field.

  • Click Save.

  • The message “Email address has been saved successfully” will appear at the top of the page in green.

  • Notifications regarding new Emory Healthcare Patient Portal messages will be sent to the newly listed email address.

The above process does not update the email address you have on record with Emory Healthcare. Please call your provider’s office to update your records with a new email address. It also does not update your overall Patient Portal account email address. Please see the next question for details on how to update this email address.

How do I update my Emory BLUE or GOLD Patient Portal account email address?
  • Log in to your patient portal account.

  • Click on the Settings icon in the top navigation bar (in between your name and the “Sign Out” icon at the top right of the screen).

  • Select Account.

  • Click on Update Account Settings.

  • Click Edit on the Email Address row.

  • Complete Steps 1 through 3.

  • A confirmation email will be sent.

  • Follow all instructions in the confirmation email.

The above process does not update the email address you have on record with Emory Healthcare. Please call your provider’s office to update your records with a new email address. It also does not update the email address where you receive message notifications. Please see the above question for details on how to update this email address.

Why am I receiving messages from Emory Healthcare (noreply@iqhealth.com)?

The Emory BLUE and GOLD Patient Portals are powered by Cerner Health (IQHealth). You will receive your invitation and notification emails from IQHealth regarding portal messages from Emory Healthcare (noreply@iqhealth.com). These notifications will alert you when you have new messages, but to protect your privacy they will not include the content. You will need to log in to your account to read the messages.

I have forgotten my password. How do I reset it?

Access the main login screen for your account by going to emoryhealthcare.org/patientportal and clicking on the appropriate color icon – BLUE or GOLD. Click on “forgot password?” under where it asks for your username and password. Enter your email address or username in the blank, followed by the security text. 

What can I do/see in the Emory BLUE and GOLD Patient Portals?

If you are a patient on the Emory BLUE Patient Portal who sees an Emory Clinic outpatient provider, you can:

  • View in the portal your labs, medications, allergies, immunizations and depart summary – from Emory Clinic sites participating in the Emory BLUE Patient Portal and/or hospital visits

  • Correspond with your Emory Clinic provider practices participating in the Emory BLUE Patient Portal

  • Request prescription refills for prescriptions received at the Emory Clinic for practices on the Emory BLUE Patient Portal

  • View upcoming scheduled appointments with practices on the Emory BLUE Patient Portal

  • Note: If you have a hospital stay, you cannot correspond with your hospital-based providers or request prescription renewals for prescriptions received in the hospital

If you are a patient on the Emory BLUE Patient Portal who has been hospitalized at Emory Healthcare, you can:

  • View in the portal portions of your hospital record, such as your labs, medications, allergies and immunizations

  • View your hospital departure summary

  • Note: You cannot correspond with your hospital-based providers or request prescription renewals for prescriptions received in the hospital

If you are a patient on the Emory GOLD Patient Portal, you can:

  • Correspond with your Emory outpatient providers participating in the Emory GOLD Patient Portal

  • View in the portal your labs, medications, allergies, immunizations, problems and visit summaries for provider practices participating in the Emory GOLD Patient Portal

  • View upcoming scheduled appointments with practices on the Emory GOLD Patient Portal

  • Request prescription refills for prescriptions received at Emory practices on the Emory GOLD Patient Portal

How will I know when I have a new message?

When a new message arrives in your inbox, an email alert will be sent to the email address you have as your notification email on your patient portal settings page.

NOTE: Please notify your provider’s office when you update your notification email if you would like your Emory Healthcare record email to be the same.

Why am I not receiving email alerts?

You can confirm your email address for notifications or change your email address by completing the following steps:

  • Open your patient portal account.

  • Click on the “Settings” icon on the top right of the screen.

If the email address is correct, make sure your email program is set to accept messages from Emory Healthcare (noreply@iqhelath.com).

To change your email address for notifications:

  • Enter the email address for notifications in the designated field.

  • Click Save.

  • The message “Email address has been saved successfully” will appear at the top of the page in green.

Notifications regarding new Emory Healthcare Patient Portal messages will be sent to the newly listed email address.

Note: The above process does not update the email address you have on record with Emory Healthcare. Please call your provider’s office to update your records with a new email address.

Are messages sent through secure messaging part of my medical record?

Yes, any messages sent through secure messaging become part of your medical record.

Can I send messages about someone else (e.g., a family member)?

No, through your account, you should send messages only regarding yourself. All messages become a part of your medical record. 

When I send a message, who does it go to? Who sees it?

Messages sent through secure messaging route to our messaging team, just like a voicemail to your provider’s office would. They do not go directly to your provider and may be managed by another member of the care team, if not your provider.

How do I check my messages?

After you log in, you begin at the home page. Select Secure Messaging from the top navigation bar. This will take you directly to your Inbox. Click on the received message you would like to view.

How do I send a message?
  • Start by clicking on Secure Messaging from the top navigation bar.

  • Select Send a Message in the center of the page.

  • Enter your provider’s name in the To search box.

  • Select the appropriate provider from the dropdown list that appears.

  • Create a Subject line.

  • Type your message.

  • Click Send.

Note: There is a time-out notification that will notify you after 20 minutes of inactivity. There is no “save” feature with the time out notification. Any draft messages will be lost if they are not sent before time-out.

Remember, any messages you send become a part of your medical record.

Will I be notified if my session is going to time-out?

Yes, there is a time-out notification that will notify you after 20 minutes of inactivity. Note that there is no “save” feature with the time-out notification. Any draft messages will be lost if they are not sent before time-out.

I don’t see all of my providers listed. Why?

First, make sure you are searching by the provider’s last name and omitting “Dr.”

Still not seeing your provider? Please contact your provider's office and let them know that your provider is not listed. 

Can I see my scheduled appointments in the Emory BLUE or GOLD Patient Portals?

A schedule view is available in the Emory BLUE and GOLD Patient Portals on the Appointments page. Depending on which portal you belong to, when you log in, you will see your scheduled appointments with the providers on that portal. For example, if you are on the Emory BLUE Patient Portal, you will see the appointments you have scheduled with your providers on the Emory BLUE Patient Portal.

This page is view-only. To change your appointment or request a new one, please contact your provider’s office.

I can’t tell where my appointments are located on the Appointments page. The codes are unclear. Is there a glossary available?

You may not be familiar with the location codes listed on the Appointments page in the Emory BLUE Patient Portal or Emory GOLD Patient Portal. To confirm your locations, please click here to view a location glossary or call your provider’s office. 

How do I order a medication renewal?

Through the Emory Healthcare BLUE Patient Portal, you can request a medication renewal for prescriptions received at the Emory Clinic for practices on the Emory BLUE Patient Portal. Prescription renewal is not available for prescriptions received while hospitalized at Emory Healthcare or through the Emory Healthcare GOLD Patient Portal. To request a prescription through the Emory Healthcare BLUE Patient Portal:

  • Start by clicking on Prescription Renewal from the top navigation bar.

  • Enter the first few letters of your provider’s last name in the “Who do you want to send the renewal request to?” box.

  • Select the appropriate provider from the dropdown list that appears.

  • Select which prescription(s) you would like renewed.

  • Select the best way to contact you with questions.

  • Select where we should send your prescription.

  • Add any additional comments.

  • Click Send.

What is included in the medical record?

The Emory Healthcare BLUE and GOLD Patient Portals include a view of clinical data from your Emory Healthcare Electronic Medical Record. Your Health Record includes:

  • Clinical Record Summary (Current Medications, Immunizations, Current Allergies)

  • Clinical and Lab Results

  • Medications - Current only

  • Documents – Depart Documents

  • Radiology Reports – X-Ray and Screening Mammogram reports

  • Visit & Hospital Summary

What does the “Recent Selected Results” section include?

This section provides a quick view of recent results from the list below. A full list of your results can be found under the Clinical and Lab Results section of your Health Record.

  • Hemoglobin

  • Hematocrit

  • Glucose

  • Cholesterol

  • Triglycerides

  • Body Mass Index

What lab results can I view on the portal?

You are able to view all of your lab results except HIV, Genetics results and Pathology reports.  

Can I add attachments or send a picture through secure messaging?

Yes, when sending a message to your Emory Healthcare team, click “Browse,” and add the attachment you would like your provider to review.

Can I send my visit summaries to a provider’s office or facility outside of Emory Healthcare?

Yes, if your provider or health care facility is not part of Emory Healthcare but has a DirectTrust email address, documents can be sent from the Health Record Visit & Hospital Summary page.

DirectTrust is an information exchange designed with added levels of security for sending health information electronically in a secure fashion. You will need to know the DirectTrust address of your provider or health care facility to enter into the appropriate field.

  • Click on Health Record icon at the top of the page.

  • Open Visit & Hospital Summary page.

  • Locate the document to want to send.

  • Click on Optionso Select Send.

  • Enter the Direct email address.

  • Enter your phone number.

  • Enter message to the external provider or facility.

  • Click Send.

Both a pdf and xml format will be sent under the Emory Healthcare DirectTrust email address and you will not receive any replies to the message.

Emory Eye Center Patient Portal

Who can I contact if I have trouble logging in or accessing the Emory Eye Center Patient Portal?

Please call 404-778-2020, 8 a.m.-5 p.m., Monday-Friday. 

What can I see in the Emory Eye Center Patient Portal?

For electronic access to the Emory Eye Center, you currently need to belong to two portals – the Emory Eye Center Patient Portal and Emory BLUE Patient Portal. We are transitioning all electronic access to eye health records to the Emory Eye Center Patient Portal; however, until the transition is complete, you will need to belong to both portals. For Emory Eye Center patients:

Emory Eye Center Patient Portal:

  • You can currently view your contact and demographic information.

  • Some of our patients can also view their provider’s record of their visit (visit info) and education specific to their eye health. Patients who have had a visit documented in the new system and were enrolled in the Emory Eye Center Patient Portal at that visit will have access to these features. As of fall 2015, all our patients will be able to use them.

Emory BLUE Patient Portal:

  • Send secure messages to your Emory Eye Center care team.

  • Request prescription renewals.

For electronic access to the Emory Eye Center, call 404-778-2020, 8 a.m.-5 p.m., Monday-Friday.

How do I send a secure message or request a prescription renewal?

Please use the Emory BLUE Patient Portal for secure messaging and/or requesting a prescription renewal. To sign up:

  • To request an invitation to the Emory BLUE Patient Portal, you can contact the Emory Eye Center at 404-778-2020, 8 a.m.-5 p.m., Monday-Friday. You may also complete our online request form or call the main portal assistance line, at 404-727-8820. Calls are answered 8:30 a.m.-6 p.m., Monday-Friday. After hours, please leave a voicemail.

  • Once you receive an email invitation, access the link in the message and follow the steps to activate your account. Please note: Your email invitation will come from Cerner Health (IQHealth). Please make sure your email program is set to accept messages from noreply@iqhealth.com. 

I have forgotten my password. How do I reset it?

To reset your password, please call 404-778-2020, 8 a.m.-5 p.m., Monday-Friday.

Is there a preferred Internet browser to use with the Emory Eye Center Patient Portal to ensure it works correctly?

Yes, to ensure the Emory Eye Center Patient Portal works correctly on your computer, please use Firefox for your Internet browser. You can download Firefox at https://www.mozilla.org/firefox.