Our Commitment to You

Nothing is more important to us than your health, and we are doing everything we can to ensure patients, their families, and our community remain safe. Our unique expertise with infectious disease care means we are following all protocols and safety measures, as well as working closely with state and local public health agencies on COVID-19. 

The following are some things to know about COVID-19 and Emory Healthcare’s preparedness.

Let's Flatten the Curve 

“Flatten the curve” refers to the rate of COVID-19 infection over time. Implementing social distancing, stay-at-home orders and other measures can help “flatten the curve” by reducing the number of people who are infected within a specific time period. A slower infection rate also lowers the demand for health care services at any one time and spreads this demand over a longer period of time. The goal is for the need for healthcare services never to exceed the capacity of our healthcare resources.



How Do We Flatten the Curve? 

As there is currently no vaccine or specific medication to treat COVID-19, and because testing is so limited in the U.S., the only way to flatten the curve is through collective action. The U.S. Centers for Disease Control and Prevention (CDC) has recommended that all Americans wash their hands frequently, self-isolate when they're sick or suspect they might be, and start "social distancing."

Latest News & Information

4/03/20 – More Frequently Asked Questions 

Do I need a letter in order to travel to my appointment at Emory?

Medical treatment is considered an essential service and you are permitted to travel to any of the Emory Healthcare facilities during the statewide shelter-in-place order issued by Georgia Governor Brian Kemp.

Although it unlikely for you to be stopped by a law or state official, Emory Healthcare will make a letter available to you stating that you are engaging in necessary travel to an appointment deemed an essential service by Emory Healthcare providers. 

During the shelter-in-place statewide order, please ask your doctor, nurse or other health care provider for this letter. 

What is the shelter in place order for the state of Georgia?

On Thursday, April 2, Governor Brian P. Kemp issued a shelter in place order for the state of Georgia. The order will be effective beginning Friday, April 3rd, at 6:00 PM and expire Monday, April 13th, at 11:59 PM. Read the full executive order here and FAQs here.

How much does the test cost?

The federal government has committed to making testing free. You will not be receiving a bill from Emory Healthcare for the test. If you’re diagnosed with COVID-19, additional services, including hospital admission (if applicable), will be covered according to your insurance plan details.

When will I get my test results? 

Emory is testing patients for COVID-19 according to the CDC and public health criteria. If you were referred to Emory to get tested, Emory’s COVID clinic team will call you with test results 5-7 business days after your test. Please do not call in to inquire about your results; only the COVID clinic team has the information to give you and they will call you as soon as they can to deliver your test results. 

Can I get a doctor’s note about self-isolation to share with my employer? 

Yes, if your provider advises you to self-isolate based on CDC guidelines, you may request a note.

See the following links at the CDC for further info on self-isolation guidance:

I heard you were closing offices, is that true? 

In accordance with CDC guidelines, we have postponed elective clinic visits and surgeries in an effort to limit patient exposure to the virus as well as preserve supplies, equipment, and staffing for the most urgent patient needs. 

Consequently, some outreach locations are temporarily suspending in-person visits. Once the COVID crisis has passed they will re-open. Many clinic locations remain open for time-sensitive medical needs, along with all of our hospitals and other services. Additionally, several offices are conducting telehealth visits. Your care team remains accessible to you by calling our call center or by portal.

Does Emory Healthcare have telehealth visit options? 

Yes, our Emory Healthcare providers can provide care using telehealth when it is clinically appropriate. They will contact you and assist in coordinating a telehealth visit when appropriate. 

What is the guideline for your healthcare workers wearing masks?

To support social distancing for health care workers, we are making face masks (cloth or procedural) available to all Emory Healthcare (EHC) staff and providers. Many healthcare systems are employing this measure to accomplish the social distancing aspect of patient safety, as much in healthcare requires an interaction distance of less than 6 feet. Currently the CDC recommends masks for patients if they have a fever or other symptoms of viral illness, such as cough, sore throat, congestion.

Frequently Asked Questions (FAQs)

We have compiled a running list of Frequently Asked Questions about COVID-19.