Philips Respironics Voluntary Recall

On June 14, 2021, Philips Respironics voluntarily recalled some of their sleep apnea and ventilator devices because of potential health risks. It is reported that the foam used to reduce noise and vibration might break down and become harmful if inhaled. Philips reported consumer complaints of headache, cough, chest pressure, and sinus infection from people using these recalled devices. Based on the reports Philips has received the known risk of harm from the Philips devices appears to be low.

To review a list of the affected sleep apnea and ventilator models, please contact Philips's recall support hotline at 1-877-907-7508 or visit the website below.

If you have an affected device, please take the following steps:

  1. Register your device with Philips. Visit the Philips Respironics site or call Philips at 1-877-907-7508. Once registered, you can visit the Philips Patient Portal and will receive updates from Philips on their repair and replacement process.
  2. Do not discard your Philips device. You will need to exchange the device you have when a replacement becomes available.
  3. Do not use ozone products (e.g., SoClean) to clean your device. Ozone might break down the foam and could be harmful if inhaled.
  4. Stay informed. We will maintain information about the recall and repair, and replacement process online here. We also suggest checking the Philips website (see above) for updates.

This is an international recall, therefore, replacing or repairing your device may take time. Emory Healthcare takes this recall seriously and is working with all parties involved to resolve this issue as quickly as possible. 

Receiving Your Replacement Device

Many patients have begun receiving their devices and have questions on the new DreamStation 2 device. Philips has developed the website link below that provides instructions in clear, concise and easy to understand form. Please use the link below to access information on the breakdown of your recalled device, setup of the new equipment, how to return the recalled device, etc.
Frequently Asked Questions About the Continued Use of Philips Respironics Devices