Non-Discrimination in Health Programs and Activities
Emory Healthcare, Inc. (EHC) entities to include, but not limited to, Emory University Hospital, Emory University Orthopaedics & Spine Hospital, Emory University Hospital Midtown, Emory Johns Creek Hospital, Emory Saint Joseph's Hospital, Emory Decatur Hospital, Emory Hillandale Hospital, Emory Hospital Warner Robins, Emory Hospital Perry, Emory Ambulatory Surgery Center at Dunwoody, LLC, Emory Ambulatory Surgery Center at Lagrange, Emory Ambulatory Surgery Centers, The Emory Clinic, Inc., Emory Specialty Associates, LLC, Emory North Clifton, Inc. d/b/a Viridian Towers, Emory Dialysis, LLC, Emory Long-Term Acute Care, Emory Rehabilitation Hospital in partnership with Select Medical, Emory Rehabilitation Outpatient Centers in partnership with Select Medical, Emory Physical Therapy, LLC, Emory Houston ASC (collectively Emory Healthcare).EHC complies with applicable Federal Civil Rights laws and does not exclude, deny access/benefits to health care, or otherwise discriminate against or treat differently any person on the basis of race, color, national origin (including limited English proficiency and primary language), sex (consistent with the scope of sex discrimination described at 45 C.F.R. § 92.101(a)(2)), age or disability, in admission to, participation in, or receipt of the services and benefits under any of its programs and activities, whether carried out by EHC directly or through a contractor or any other entity with which EHC arranges to carry out its programs and activities. This statement is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Affordable Act Section 1557, and Regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at Title 45 Code of Federal Regulations Parts 80, 84, and 92.
EHC provides reasonable modifications for individuals with disabilities, and appropriate auxiliary aids and services, including qualified interpreters for individuals with disabilities and information in alternate formats, such as braille or large print, free of charge and in a timely manner, when such modifications, aids, and services are necessary to ensure accessibility and an equal opportunity to participate to individuals with disabilities.
EHC provides language assistance services, including electronic and written translated documents and oral interpretation, free of charge and in a timely manner, when such services are a reasonable step to provide meaningful access to an individual with limited English proficiency. Should you require any of these services, please let the person scheduling your appointment know about the assistance you need, and/or contact your physician's office directly prior to your appointment or contact the below appropriate Patient Advocate Office for assistance.
If you believe that EHC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, gender identity or sex, you can file a grievance. Please contact the Patient Advocate office for the facility for which you have the grievance (see grievance procedure below. The Patient Advocate can assist you if you need help filing a grievance.
You may also file a Civil Rights Complaint with the U.S. Department of Health and Human Services Office for Civil Rights online at https://www.hhs.gov/civil-rights/filing-a-complaint/index.html or by mail at:
Centralized Case Management Operations U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington DC, 20201
If you have any questions or need help filing, you may email OCR at OCRMail@hhs.gov or call the U.S. Department of Health and Human Services, Office for Civil Rights toll-free at: 1-800-368-1019, TDD: 1-800-537-7697.
Grievance Procedure - Section 1557 of the Affordable Care Act
EHC has adopted an internal grievance procedure for all facilities and clinics providing for prompt and equitable resolution of complaints alleging any action prohibited by the Affordable Care Act Section 1557. Any person who believes someone has been subjected to discrimination on the basis of race, color, national origin, sex, gender identity, age or disability may file a grievance. It is against the law for EHC to retaliate against anyone who files a grievance or cooperates in the investigation of a grievance.
Procedure: Grievances must be submitted to the Patient Advocate for the facility where the issue occurred within 30 days of the date the person filing the grievance becomes aware of the alleged discriminatory action. The Patient Advocate shall contact the Section 1557 Coordinator. The Section 1557 Coordinator may delegate investigation duties to assist with the investigation as needed to appropriate individuals within the facility, including the Patient Advocate. A grievance should generally be in writing, containing the name and address of the person filing it. The grievance must state in as much detail as possible the problem or action alleged to be discriminatory and the remedy or relief sought.
The Section 1557 Coordinator, Patient Advocate or other appropriate person shall conduct an investigation of the grievance. This investigation may be informal, but must be thorough, affording all interested persons an opportunity to submit relevant evidence. Files and records related to such grievance will be maintained. A written decision on the grievance will be completed no later than 30 business days after its filing. The person filing the grievance may appeal the decision within 15 days of receipt by writing to the Chief Compliance Officer, Emory Healthcare Office of Compliance and Privacy, 2201 Henderson Mill Road, Suite 150, Atlanta, GA 30345. Appropriate arrangements will be made to ensure that disabled persons are provided accommodations, if needed, to participate in the grievance process. Such arrangements may include, but are not limited to, providing interpreters for the deaf, providing appropriate material for the blind, or assuring a barrier-free location for the proceedings. The availability of the Emory Healthcare Section 1557 grievance process does not prevent a person from filing a Civil Rights Complaint with the U.S. Department of Health and Human Services, Office for Civil Rights.
A person can file a Civil Rights Complaint with the U.S. Department of Health and Human Services Office for Civil Rights online at https://www.hhs.gov/civil-rights/filing-a-complaint/index.html or by mail at:
Centralized Case Management Operations U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington DC, 20201
'If you have any questions or need help filing, you may email OCR at or OCRMail@hhs.gov call the U.S. Department of Health and Human Services, Office for Civil Rights toll-free at: 1-800-368-1019, TDD: 1-800-537-7697.