• social information if applicable

Telehealth Frequently Asked Questions

Emory Connected Care, our telehealth service, might be a new experience for some. Fortunately, the process is safe, secure, and an easy way to communicate with your health care team. You can ask questions, share concerns, and in some cases, get a diagnosis and treatment plan – all without leaving your home.

If it’s your first time scheduling an Emory Connected Care appointment or you have questions, read through these frequently asked questions about telehealth.

Emory Connected Care offers a wide range of telehealth appointments, including:

  • Primary Care
  • Oncology
  • Neurology
  • Reproductive Health
  • Transplant
  • Many others

Yes, Connected Care appointments use a HIPAA-compliant video platform that creates a unique video connection for each patient visit.

Yes. The patient must be in the state of Georgia during their appointment, unless the provider has a license to practice in the state where you are located, or your situation fits within a state licensing exception.

If you will not be in Georgia during your appointment time, please contact your provider as soon as possible.

Prepare for your appointment the same way you would for an in-person visit:

  • DO be ready at the scheduled time
  • DO make sure your device is charged or plugged in and is placed on a stable surface in such a way that the clinician can see and examine you in the best possible way
  • DO dress as if this were an in-person visit. For example:
    • Wear shorts for an orthopedic appointment for your legs
    • Wear a loose, short sleeve shirt for a dermatology appointment for a rash on your arm or chest
  • DO clearly identify yourself by entering your full name when joining the appointment.
  • DO make sure you are in a safe, private, quiet location. Having other people, pets, radios, television etc. can be distracting and can compromise your personal health information
  • DO bring your care partner if you are comfortable having them with you
  • DO make sure you are in a place with good lighting so the provider can see you
  • DO have a list of medications or the actual pill bottles/packaging in case questions arise
  • DO have the address and phone number of your preferred pharmacy
  • DO have the address and phone number of your primary care provider
  • DO have your insurance or credit card information available
  • DO have medical equipment (glucometer, blood pressure cuff, scale, etc.) available before your appointment starts
  • DO have a list of pre-existing conditions, symptoms and questions prepared for the provider
  • DO ask about follow-up and take notes about what the provider tells you to do
  • DO NOT DRIVE during your appointment
  • DO NOT present yourself inappropriately in clothing such as undergarments
  • DO NOT eat during your appointment unless instructed to do so by your clinician
  • DO NOT sit with your camera facing the window
Providers may end online appointments at any time if they feel patients are not suitably prepared or are in an inappropriate location. Patients will be charged a no-show fee in those cases.

If you have scheduled an Emory Connected Care appointment, you will need the following equipment to participate: 

  • Smartphone or internet connected device with a camera
  • Strong internet connection
  • Private space to conduct your appointment

Your provider may ask you to measure your own vital signs. If available, please have any vital sign-measuring devices (blood pressure cuff, scale, glucometer, etc.) accessible. If unavailable, please discuss alternatives with your provider before your appointment.

  • Your provider’s team will share education and training on the technology you will be using during the appointment
  • Your provider will join from a private space in their home or office
  • Your provider will share contact information in case of technical issues
  • If you do run into technical issues, your provider may request you reschedule your appointment as an in-person visit 
  • Expect the same type of conversation with your physician as you would in the office. Your provider will talk with you about your current health status and discuss your concerns and needs
  • It is best to anticipate each appointment will last as long as a typical in-person appointment

If your provider has not arrived within 15 minutes, do not leave the appointment. Please call the Telehealth Support Team at 404-778-0645.

Your insurance will be billed in the same way as an in-person visit. If you do not typically use insurance, please let your scheduler know at the time of scheduling and they will connect you to a financial counselor to discuss self-pay rates.

Request An Emory Connected Care Appointment

We offer online provider appointments for nearly every specialty, including primary care, women's health, orthopaedics, oncology, transplant, brain health and more.