Patient Resources

Telehealth Videos

Preparing for Your Telehealth Appointment

Telehealth for Primary Care

Telehealth for Surgical Specialties

Frequently Asked Questions (FAQs)

Does Emory Healthcare have telehealth visit options?

Yes, but not all appointments can occur virtually at this time. Emory Healthcare is beginning to see patients via telehealth technologies in order to continue patient care where possible during COVID-19.

We are actively reaching out to our patients whose care can be handled through our telehealth services.

Is using Zoom for my virtual appointment safe?

Yes. The platform Emory uses is Enterprise Zoom for Healthcare, a more secure version of Zoom's video conferencing products. During this unprecedented time, we are also able to use FaceTime, Google Duo, Google Hangouts, or other videoconferencing platforms to conduct your visit.

Do I have to be located in Georgia at the time of my Emory Connected Care telehealth appointment?

Yes. Patients need to be located in the state of Georgia at the time of their telehealth appointment, unless your provider has a license to practice in the state where you are located or your situation fits within a state licensing exception. If you will not be located in Georgia at the time of your visit, please contact your provider as soon as possible prior to your visit to verify whether or not you are still able to conduct the visit.

How should I prepare for my telemedicine visit?

You should treat and prepare for your telemedicine appointment the same way that you would for a visit to your provider’s office.

Here is a list of “DO’s” that can help provide the best experience for your visit.

  • DO be ready at the scheduled time
  • DO make sure your device is charged or plugged in and is placed on a stable surface in such a way that the clinician can see and examine you in the best possible way
  • DO dress as if this were an in-person visit. For example:
    • wear shorts for an orthopedic visit for your legs
    • wear a loose, short sleeve shirt for a dermatology visit for a rash on your arm or chest
  • DO clearly identify yourself by entering your FULL NAME when joining the appointment.
  • DO make sure you are in a safe, private, quiet location. Having other people, pets, radios, television etc. can be distracting and can compromise your personal health information
  • DO bring your care partner if you are comfortable having them with you
  • DO make sure you are in a place with good lighting so the provider can see you
  • DO have a list of medications or the actual pill bottles/packaging in case questions arise
  • DO have the address and phone number of your preferred pharmacy
  • DO have the address and phone number of your primary care provider
  • DO have your insurance or credit card information available
  • DO have medical equipment (glucometer, blood pressure cuff, scale, etc.) available BEFORE your visit starts
  • DO have a list of pre-existing conditions, symptoms and questions prepared for the provider
  • DO ask about follow-up and take notes about what the provider tells you to do

There aren’t many DON’Ts, but here are a few:

  • DO NOT DRIVE during your telemedicine visit
  • DO NOT present yourself inappropriately in clothing such as undergarments
  • DO NOT eat during your visit unless instructed to do so by your clinician
  • DO NOT sit with your camera facing the window
The provider may end the visit at any time if they feel the patient is not suitably prepared or in an inappropriate location. The patient may be charged a no-show fee in these cases.

What equipment do I need?

If your doctor has scheduled a telehealth visit, you will need the following equipment to participate in your telehealth visit. 

  • Webcam or mobile device with a camera
  • Wi-Fi internet connection
  • Private space in your home or office

Your provider may ask you to measure your own vitals. If available, please have any vital sign-measuring devices (blood pressure cuff, scale, glucometer, etc.) accessible during your visit. If unavailable, please discuss alternative options with your provider prior to your visit.

What should you expect for your virtual appointment?

  • Your provider’s team will share education and training on the technology you will be using during your visit
  • Your provider will join from a private space in their home or office
  • Your provider will share contact information in case technical difficulties are encountered
  • If you do run into technical difficulties, your provider may request you reschedule your appointment as an in-person visit 
  • Expect the same type of conversation with your physician over telehealth as you would in the office. Your provider will talk with you about your current health status and discuss your concerns and needs
  • It is best to anticipate each virtual visit will last as long as a typical in-office appointment

My health care provider has not arrived for my telehealth appointment. What do I do?

Please remain in your telehealth appointment. Call the Telehealth Support Team at 404-778-0645 if your provider has not arrived within 15 minutes. We recommend not leaving the appointment. Our support team can verify that you are in the right location and/or find out where your provider may be before you exit the appointment.

How will I be billed for my telehealth appointment?

Insurance will be billed in the same way as an in-person visit. Please contact your insurance provider to see whether they are still requiring the payment of co-pays during the COVID-19 pandemic. If you do not typically use insurance for your visits at Emory, please let your scheduler know at the time of scheduling and they will connect you to a financial counselor to discuss self-pay rates.