Patient Resources

Use the links below to quickly navigate to a topic.

If you have questions, please contact Guest Services at 678-843-7869.

Primary Patient Contact

Upon arrival, our team will request a primary patient contact—a designated person to contact with patient updates. If other friends or family members request information about this patient, they will be referred to the primary patient contact.

  • If the patient is admitted to a nursing unit, a password will be required before the Emory Saint Josephs Hospital team member can share information.
  • For a patient's safety and privacy, we provide a Health Insurance Portability and Accountability Act (HIPAA) password to the primary patient contact.
  • When calling for updates, the primary patient contact will be asked for the password.

Preparing for Your Stay

Pre-Registration and Insurance Pre-Approval – Help us expedite your registration by pre-registering for your visit at 404-686-5270.

Advance Directives – When admitted, you will be asked if you have an advance directive. These documents, also known as living wills or durable powers of attorney, communicate your wishes for treatment if you become unable to speak for yourself.

Blood Donations – If you are having elective surgery, your physician may recommend that you donate your blood at the hospital before admission. Family and friends may donate blood for your use via the American Red Cross or another donor center.

Patient Belongings – If you have valuables such as jewelry, cash, or electronics, please give them to a family member or friend to take care of during your stay. If you need assistance securing your items, please call Security at 678-843-7568. Contact lenses, eyeglasses, cell phones, hearing aids and dentures should be stored in your bedside stand when not in use. The care team can provide you with containers for hearing aids and dentures. Please do not put any personal items on your bed or food tray as they may get damaged or lost.

Emory Healthcare cannot be responsible for the replacement of personal belongings. If you lose something, please report it to a staff member immediately.

Your Safety

Our staff is committed to making the hospital a safe and healing environment. We ask that you and your visitors observe the hospital’s heath and safety guidelines.

Fire Safety – We conduct regular fire drills for our staff members. If you hear a fire alarm, remain calm and stay in your room. The staff will care for your needs during this time.

Security – Uniformed security officers are on hand to protect and serve you around the clock. If at any time you feel concerned about your personal safety, please report your concern to your nurse or any hospital staff member.

During Your Stay

Meals – Meals choices will vary, please talk to your nutrition host/hostess to learn more. Meals are generally served during these hours:

  • Breakfast: 7:30 a.m. – 9:30 a.m.
  • Lunch: 11:30 a.m. – 1:15 p.m.
  • Dinner: 4:45 – 6:45 p.m.

Flower and Mail Delivery – Flowers and mail can be delivered directly to your room. For mail, ask your friends and relatives to address mail your mail like this:

First & Last Name (no salutations please)
Room number
c/o Emory Saint Joseph’s Hospital
5665 Peachtree Dunwoody Road
Atlanta, Georgia 30342

Telephones – Each patient has a bedside telephone. The last three digits of your telephone number are the same as your room number. Local calls are free.

Internet – We offer free WiFi.

Preparing to Leave

We will work with you and your family to understand the medications and health care services that you may require after leaving the hospital. The discharge time is 10:00 a.m. Please arrange to be picked up next to Valet Parking.

Feedback – You may receive a survey asking you about your stay and how we can improve our services. Please let us know how we did.

Understanding Your Bill – As a courtesy, we will file your insurance claims for you. However, the final resolution of the claim is your responsibility. For questions regarding your hospital charges, please call 404-686-7041.

Patient Privacy – We are committed to protecting the privacy of your medical information. You have received our “Notice of Privacy Practices,” which includes detailed information on your legal rights and our obligations regarding disclosing your health records.

Emory Continuing Care Partnership – The Emory Continuing Care Partnership was created to provide the optimal patient and family experience by delivering the highest quality and cost-effective care across care settings.

Discharge Planning and Post-Hospital Care – As you prepare for your discharge from the hospital, a social worker or case manager, along with your health care team, will meet with you to discuss your needs when you leave the hospital. Below are links to frequently asked questions (FAQ).