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Patient Portal

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Find answers to common questions about Emory’s patient portals
What is the Emory Healthcare Patient Portal?
Why does Emory Healthcare have three portals? Do I need to join more than one?
If you’re not sure which portal you need to join, please contact your provider’s office or call the Patient Portal line at 404-727-8820, 7:30 a.m.–5 p.m., Monday–Friday.
How do I sign up for the Emory Healthcare Patient Portal?
Once you receive an email invitation, access the link in the message and follow the steps to activate your account. Your email invitation will come from Cerner Health (IQHealth). Please make sure your email program is set to accept messages from noreply@iqhealth.com.
For the Emory GOLD Patient Portal, contact your provider’s office, call the Patient Portal line at 404-727-8820. Calls are answered 7:30 a.m.–5 p.m., Monday–Friday.
Once you receive an email invitation, access the link in the message and follow the steps to activate your account. Your email invitation will come from Cerner Health (IQHealth). Please make sure your email program is set to accept messages from noreply@iqhealth.com.
For help with the Emory Eye Center Patient Portal, call 404-778-2020, 7:30 a.m.-5 p.m., Monday-Friday.
Can my spouse and I use the same email address to request our invitations?
How old do I have to be to participate in the Patient Portal?
How can I access the Patient Portal once I have completed the invitation/account setup process?
Is everything on the Patient Portal part of my medical record, including any messages I send to my care team?
How can I obtain a copy of my entire medical record?
Emory BLUE and GOLD Patient Portals
I’m having trouble logging in, accessing or using the Emory BLUE or GOLD Patient Portals. Who should I contact?
If you were unable to complete the enrollment process, please call the Patient Portal line at 404-727-8820. Calls are answered 7:30 a.m.–5 p.m., Monday–Friday.
Is there an app for the BLUE or GOLD portals?
How do I update the email address where I receive messages and notifications?
- Log in to the appropriate patient portal account here.
- In the account, click on the portal holder’s name on the top right of the screen.
- Click on the “Notifications” icon, which will appear in the drop-down box.
- Enter the email address in the designated field.
- Click “Save.”
- The message “Email address has been saved successfully” will appear at the top of the page in green.
- Going forward, notifications regarding new Emory Healthcare Patient Portal messages will be sent to the newly listed email address.
Note: The above process does not update the email address you have on record with Emory Healthcare. Please call your provider’s office to update your records with a new email address.
How do I update the main email address associated with my Emory BLUE or GOLD Patient Portal account?
- Log in to the appropriate patient portal account here.
- In the account, click on the portal holder’s name on the top right of the screen.
- Click on the “Account” icon, which will appear in the drop-down box.
- Click on “Update account setting.”
- Click “Edit” on the “Email Address” row.
- Follow instructions and complete Step 1 through 3.
- A confirmation email will be sent.
- Follow all instructions in the confirmation email.
Note: The above process does not update the email address you have on record with Emory Healthcare. Please call your provider’s office to update your records with a new email address.
Why am I receiving messages from Emory Healthcare (noreply@iqhealth.com)?
How do I reset my password?
Click on the appropriate log in (EMORY BLUE LOG IN, EMORY GOLD LOG IN or EMORY EYE LOG IN) on this website. Then, click on “Forgot password?” under where it asks for your username and password. Enter your email address or username in the blank, followed by the security text.
What can I do/see in the Emory BLUE and GOLD Patient Portals?
- View your labs, radiology reports, medications, allergies, immunizations and depart summary – from Emory Clinic sites participating in the Emory BLUE Patient Portal and/or hospital visits
- Correspond with your Emory Clinic provider practices participating in the Emory BLUE Patient Portal
- Request prescription refills for prescriptions received at the Emory Clinic for practices on the Emory BLUE Patient Portal
- View upcoming scheduled appointments with practices on the Emory BLUE Patient Portal
- Note if you have a hospital stay: Patients cannot communicate with providers who they see only in the hospital setting; patients who see a provider who participates in the Emory BLUE Patient Portal in the hospital and in his/her clinic can communicate with him/her via the portal. Patients cannot request renewals for prescriptions received in the hospital; patients who see a provider who participates in the Emory BLUE Patient Portal in the hospital and in his/her clinic can request renewals through that provider via the portal.
- View portions of your hospital record, such as your labs, radiology reports, medications, allergies and immunizations
- View your hospital departure summary
- Note: Patients cannot communicate with providers who they see only in the hospital setting; patients who see a provider who participates in the Emory BLUE Patient Portal in the hospital and in his/her clinic can communicate with him/her via the portal. Patients cannot request renewals for prescriptions received in the hospital; patients who see a provider who participates in the Emory BLUE Patient Portal in the hospital and in his/her clinic can request renewals through that provider via the portal.
- Correspond with your Emory outpatient providers participating in the Emory GOLD Patient Portal
- View your labs, medications, allergies, immunizations, problems and visit summaries for provider practices participating in the Emory GOLD Patient Portal
- View upcoming scheduled appointments with practices on the Emory GOLD Patient Portal
- Request prescription refills for prescriptions received at Emory practices on the Emory GOLD Patient Portal
How will I know when I have a new message?
NOTE: Please notify your provider’s office when you update your notification email if you would like your Emory Healthcare record email to be the same.
Why am I not receiving email alerts?
Confirm or change your email address for notifications by completing the following steps:
- Log in to the appropriate patient portal account here.
- In the account, click on the portal holder’s name on the top right of the screen.
- Click on the “Notifications” icon, which will appear in the drop-down box.
- If the email address is correct, make sure your email program is set to accept messages from Emory Healthcare (noreply@iqhealth.com).
- If you want to change your email for notifications, enter the email address in the designated field.
- Click “Save.”
- The message “Email address has been saved successfully” will appear at the top of the page in green.
- Going forward, notifications regarding new Emory Healthcare Patient Portal messages will be sent to the newly listed email address.
Note: The above process does not update the email address you have on record with Emory Healthcare. Please call your provider’s office to update your records with a new email address.
Are messages sent through secure messaging part of my medical record?
Can I send messages about someone else (e.g., a family member)?
Who can see the messages I send?
How do I check my messages?
After you log in to your portal account here, select “Secure Messaging” from the top navigation bar. Depending on your screen resolution, you may need to click on the three horizontal lines at the top of the screen to expand the menu. This will take you directly to your “Inbox.” Click on the received message you would like to view.
How do I send a message in the Blue or Gold portals?
- Log in to your portal account here.
- Click on “Secure Messaging” from the top navigation bar. Depending on your screen resolution, you may need to click on the three horizontal lines at the top of the screen to expand the menu.
- Select “Send a message” in the center of the page.
- Enter your recipient in the “To” search box. For the BLUE PORTAL, this is most often your provider’s name. In the GOLD PORTAL, search for your recipient by practice name.
- Select the appropriate recipient.
- Create a “Subject” line.
- Type your message.
- Click “Send.”
Remember, any messages you send become a part of your medical record.
How do I upload documents my doctor has asked for?
You can upload documents by attaching them to messages through the portal's Secure Messaging feature.
- Follow the instructions for sending secure messages, provided above.
- Once in the "Secure Messaging" section, click "Choose File" under "Attachments."
- You will be prompted to select a file from anywhere on your computer.
- Once you locate the file, click "Open."
I left the portal open on my computer and it logged me out. What happened?
I don’t see all of my providers listed. Why?
Still not seeing your provider? Please contact your provider's office and let them know.
Can I see my scheduled appointments in the Emory BLUE or GOLD Patient Portals?
- Log in to your appropriate portal account here.
- Click on the “Appointments” from the top navigation bar. Depending on your screen resolution, you may need to click on the three horizontal lines at the top of the screen to expand the menu.
- Depending on which portal you belong to, you will see your scheduled appointments with the providers on that portal. For example, if you are on the Emory BLUE Patient Portal, you will see the appointments you have scheduled with your providers on the Emory BLUE Patient Portal.
- To change your appointment or request a new one, please contact your provider’s office.
How do I renew my medication?
Note: Prescription renewal is not available for prescriptions received while hospitalized at an Emory hospital.
To request a prescription renewal:
- Log in to your portal account here.
- Click on “Prescription Renewal” from the top navigation bar. Depending on your screen resolution, you may need to click on the three horizontal lines at the top of the screen to expand the menu.
- Select the appropriate recipient from the drop-down list. Enter your recipient in the “To” search box. For the BLUE PORTAL, this is most often your provider’s name. In the GOLD PORTAL, search for your recipient by practice name.
- Select which prescription(s) you would like renewed.
- Select the best way to contact you with questions.
- Select where we should send your prescription.
- Add any additional comments.
- Click “Send.”
What is included in my medical record?
- Clinical Record Summary (Current Medications, Immunizations, Current Allergies)
- Clinical and Lab Results
- Medications - Current only
- Documents – Depart Documents
- Radiology Reports – X-Ray and Screening Mammogram reports
- Visit & Hospital Summary
What does the “Recent Selected Results” section include?
- Hemoglobin
- Hematocrit
- Glucose
- Cholesterol
- Triglycerides
- Body Mass Index
What lab results can I view on the portal?
On the Emory BLUE Patient Portal, screening tests used to initially diagnose HIV are not displayed. Tests used to diagnose a genetic condition, such as a disorder of blood clotting in your family, are not displayed in the portal. Lab results interpreted by a pathologist, such as the report on a skin sample taken by your dermatologist, are generally not displayed in the portal.
On the Emory GOLD Patient Portal, the following are not displayed: HIV/AIDS-based testing, pap smears, alcohol/drug testing, sexually transmitted diseases results and tests, skin biopsies, bone marrow aspiration tests, results during pregnancy (e.g., urine tests), pregnancy-related testing, surgical pathology, mental health results, genetic testing and tumor markers.
Can I add attachments or send a picture through secure messaging?
My provider is not part of Emory Healthcare? Can I send my visit summaries to his/her office?
DirectTrust is a secure information exchange for sending health information electronically. You will need to know the DirectTrust address of your provider or health care facility.
- Click on “Health Record” icon at the top of the page when you log in to the BLUE or GOLD Patient Portals. Depending on your screen resolution, you may need to click on the three horizontal lines at the top of the screen to expand the menu.
- Open the Visit & Hospital Summary page.
- Locate the document you want to send.
- Click on “Options” and select “Send.”
- Enter the “Direct email address.”
- Enter your phone.
- Enter a message to the external provider facility.
- Click “Send.”
Note: You will not receive any replies to the message.
Why Can't I see my clinical notes?
If you are looking for a note from a visit with your doctor or a hospital stay, there may be a few reasons you can't see it. The note may have been written before clinical notes were shared to your patient portal, which started on November 16, 2020. The note may not be finalized yet, as it can take up to 3-5 days for some providers to finalize their notes. There are also short delays in sharing notes from inpatient (hospital) stays or notes describing pathology results.
Emory Eye Center Patient Portal
I’m having trouble logging in or accessing the Emory Eye Center Patient Portal, who should I contact?
What can I see in the Emory Eye Center Patient Portal?
Emory Eye Center Patient Portal:
- View and update your contact and demographic information, pharmacy, medications, allergies and past medical history.
- See your provider’s visit note, education specific to your eye health and imaging test results from visits after you have enrolled in the Emory Eye Center Patient Portal and been seen by your provider.
- Send secure messages to your Emory Eye Center care team.
- Request prescription renewals.
How do I send a secure message or request a prescription renewal?
How do I reset my password?
What internet browser should I use to access the Emory Eye Center Patient Portal to ensure it works correctly?
Emory Decatur, Emory Hillandale, and Emory LTAC Patient Portal
What if I need help with the Patient Portal?
If you need assistance with the Patient Portal, please call 404-501-1107. If you are calling after-hours (5 p.m. - 7:30 a.m.), a member of our staff will reply to you within the next 24 business hours. To better serve you please include the issue you are having and the following information along with your full name and telephone number:
- what device you are using (i.e., PC, Mac, tablet, mobile phone)
- what browser and version you are using (i.e., Internet Explorer, Mozilla Firefox, Chrome)
How do I set up an account?
If you have been admitted to DeKalb Medical as an inpatient and are new to the Patient Portal, please follow the steps below to create a new account:
1. Go to https://spp.dekalbmedicalportal.org/spp. The only recommended browser for this service is Internet Explorer version 8.
2. Click on 'Register Now'.
3. A new screen will pop up. Enter all required information in the fields with a red asterisk. Your first and last name, date of birth, email and telephone number must match what you provided at registration. You must have a valid email address to register and use the Patient Portal.
4. Click Create.
5. Click Close. You will then receive an email with a link and instructions on how to log in to the portal.
6. Follow the instructions in the email.
7. The first time you open the link provided in the email, accept the terms of use, then click 'Connect'.
8. You will now be able to view your medical info such as your discharge instructions, summary of care you were provided, and lab results. (Please save your login information in a secure place for future reference.)
9. You now have access to your PHI anywhere at any time from any device. Your care team has partnered with Allscripts and MyLinks to allow you to pull your records from multiple sources into one secure location fully under your control. If you shared your email during registration, you will receive an email invitation to access Allscripts Health Connect. Then, you can set up your MyLinks profile.
If you have already registered for your account, this is your reminder to access your Patient Portal account. In order to do so, please follow the steps below:
1. Go to the Emory Healthcare Patient Portal Webpage.
2. Use the existing name and password to access the Patient Portal.