Find answers to common questions about Emory’s patient portals

The Patient Portal is a convenient way to securely view your personal health information and interact with Emory Healthcare. It serves a key role in your health care – providing a 24/7 connection to the information you need for your health. We encourage all of our patients to join and use the Patient Portal for ready access to your personal health information.

We use different electronic medical records to provide patient care. This means we also have multiple patient portals – the Emory BLUE Patient Portal, Emory GOLD Patient Portal and Emory Eye Center Patient Portal. Depending on your providers, you may need access to more than one portal. We are working diligently to improve our patients’ experience with this technology and have several improvement measures underway.

If you’re not sure which portal you need to join, please contact your provider’s office or call the Patient Portal line at 404-727-8820, 7:30 a.m.–5 p.m., Monday–Friday.

For the Emory BLUE Patient Portal, contact your provider’s office, complete our online request form or call us at 404-727-8820. Calls are answered 7:30 a.m.-5 p.m., Monday-Friday.

Once you receive an email invitation, access the link in the message and follow the steps to activate your account. Your email invitation will come from Cerner Health (IQHealth). Please make sure your email program is set to accept messages from noreply@iqhealth.com.

For the Emory GOLD Patient Portal, contact your provider’s office, complete our online request or call the Patient Portal line at 404-727-8820. Calls are answered 7:30 a.m.–5 p.m., Monday–Friday. 

Once you receive an email invitation, access the link in the message and follow the steps to activate your account. Your email invitation will come from Cerner Health (IQHealth). Please make sure your email program is set to accept messages from noreply@iqhealth.com.

For help with the Emory Eye Center Patient Portal, call 404-778-2020, 8 a.m.-5 p.m., Monday-Friday.

Yes, you can use the same email for your patient portal invitations; however, you will also need to use the same username and password. When you log in to the portal, you will have an option to "Change Person" to go back and forth between the two accounts. If you use the same email address, you will each have access to the other's account. As such, we discourage this.

You must be at least 18 years old to participate in the Emory Healthcare Patient Portal.

AFTER you have completed the setup process, you can log in to any of the three portals (EMORY BLUE, EMORY GOLD or EMORY EYE CENTER) on this website. Remember, use this link after you have received a portal invite and completed the sign-up process.

Yes, everything within the Patient Portal is part of your medical record, including messages. You can send secure messages to your care team on the Emory BLUE and GOLD Patient Portals.

To have a complete copy of your medical records sent to another medical facility or to obtain a copy for yourself, click here for detailed information.

Emory BLUE and GOLD Patient Portals

If you have already created your account and are having trouble logging in, or have a technical issue, please contact the 24/7 toll-free Cerner IQHealth Technical Support line at 877-621-8014.

If you were unable to complete the enrollment process, please call the Patient Portal line at 404-727-8820. Calls are answered 7:30 a.m.–5 p.m., Monday–Friday.

If you have an Apple or Android mobile devices, you can access the Emory BLUE and GOLD Patient Portals through a free app called HealtheLife. Once you’ve donwloaded the app, log in with your username/password for either the Emory BLUE or GOLD portal.

You can use a different email address to receive messages and notifications. Follow the below steps to change the email address where you receive messages, but please note, this will not change the main email address associated with your account.
  1. Log in to the appropriate patient portal account here.
  2. In the account, click on the portal holder’s name on the top right of the screen.
  3. Click on the “Notifications” icon, which will appear in the drop-down box.
  4. Enter the email address in the designated field.
  5. Click “Save.”
  6. The message “Email address has been saved successfully” will appear at the top of the page in green.
  7. Going forward, notifications regarding new Emory Healthcare Patient Portal messages will be sent to the newly listed email address.

Note: The above process does not update the email address you have on record with Emory Healthcare. Please call your provider’s office to update your records with a new email address.

  1. Log in to the appropriate patient portal account here.
  2. In the account, click on the portal holder’s name on the top right of the screen.
  3. Click on the “Account” icon, which will appear in the drop-down box.
  4. Click on “Update account setting.”
  5. Click “Edit” on the “Email Address” row.
  6. Follow instructions and complete Step 1 through 3.
  7. A confirmation email will be sent.
  8. Follow all instructions in the confirmation email.

Note: The above process does not update the email address you have on record with Emory Healthcare. Please call your provider’s office to update your records with a new email address.

The Emory BLUE and GOLD Patient Portals are powered by Cerner Health (IQHealth). You will receive your invitation and notification emails from IQHealth regarding portal messages from Emory Healthcare (noreply@iqhealth.com). These notifications will alert you when you have new messages, but to protect your privacy they will not include the content. Log in to your account to read the messages.

Click on the appropriate log in (EMORY BLUE LOG IN, EMORY GOLD LOG IN or EMORY EYE LOG IN) on this website. Then, click on “Forgot password?” under where it asks for your username and password. Enter your email address or username in the blank, followed by the security text.

If you are a patient on the Emory BLUE Patient Portal who sees an Emory Clinic outpatient provider, you can:
  • View your labs, radiology reports, medications, allergies, immunizations and depart summary – from Emory Clinic sites participating in the Emory BLUE Patient Portal and/or hospital visits
  • Correspond with your Emory Clinic provider practices participating in the Emory BLUE Patient Portal
  • Request prescription refills for prescriptions received at the Emory Clinic for practices on the Emory BLUE Patient Portal
  • View upcoming scheduled appointments with practices on the Emory BLUE Patient Portal
  • Note if you have a hospital stay: Patients cannot communicate with providers who they see only in the hospital setting; patients who see a provider who participates in the Emory BLUE Patient Portal in the hospital and in his/her clinic can communicate with him/her via the portal. Patients cannot request renewals for prescriptions received in the hospital; patients who see a provider who participates in the Emory BLUE Patient Portal in the hospital and in his/her clinic can request renewals through that provider via the portal.
If you are a patient on the Emory BLUE Patient Portal who has been hospitalized at Emory Healthcare, you can:
  • View portions of your hospital record, such as your labs, radiology reports, medications, allergies and immunizations
  • View your hospital departure summary
  • Note: Patients cannot communicate with providers who they see only in the hospital setting; patients who see a provider who participates in the Emory BLUE Patient Portal in the hospital and in his/her clinic can communicate with him/her via the portal. Patients cannot request renewals for prescriptions received in the hospital; patients who see a provider who participates in the Emory BLUE Patient Portal in the hospital and in his/her clinic can request renewals through that provider via the portal.
If you are a patient on the Emory GOLD Patient Portal, you can:
  • Correspond with your Emory outpatient providers participating in the Emory GOLD Patient Portal
  • View your labs, medications, allergies, immunizations, problems and visit summaries for provider practices participating in the Emory GOLD Patient Portal
  • View upcoming scheduled appointments with practices on the Emory GOLD Patient Portal
  • Request prescription refills for prescriptions received at Emory practices on the Emory GOLD Patient Portal

An email alert will be sent to the email address you have as your notification email on your patient portal settings page.

NOTE: Please notify your provider’s office when you update your notification email if you would like your Emory Healthcare record email to be the same.

Confirm or change your email address for notifications by completing the following steps:

  1. Log in to the appropriate patient portal account here.
  2. In the account, click on the portal holder’s name on the top right of the screen.
  3. Click on the “Notifications” icon, which will appear in the drop-down box.
  4. If the email address is correct, make sure your email program is set to accept messages from Emory Healthcare (noreply@iqhealth.com).
  5. If you want to change your email for notifications, enter the email address in the designated field.
  6. Click “Save.”
  7. The message “Email address has been saved successfully” will appear at the top of the page in green.
  8. Going forward, notifications regarding new Emory Healthcare Patient Portal messages will be sent to the newly listed email address.

Note: The above process does not update the email address you have on record with Emory Healthcare. Please call your provider’s office to update your records with a new email address.

Yes, any messages sent through secure messaging become part of your medical record.

No. You should send messages only regarding yourself through your account. All messages become a part of your medical record.

Messages sent through secure messaging route to our messaging team, just like a voicemail to your provider’s office would. They do not go directly to your provider and may be managed by another member of the care team.

After you log in to your portal account here, select “Secure Messaging” from the top navigation bar. Depending on your screen resolution, you may need to click on the three horizontal lines at the top of the screen to expand the menu. This will take you directly to your “Inbox.” Click on the received message you would like to view.

  1. Log in to your portal account here.
  2. Click on “Secure Messaging” from the top navigation bar. Depending on your screen resolution, you may need to click on the three horizontal lines at the top of the screen to expand the menu.
  3. Select “Send a message” in the center of the page.
  4. Enter your recipient in the “To” search box.  For the BLUE PORTAL, this is most often your provider’s name. In the GOLD PORTAL, search for your recipient by practice name.
  5. Select the appropriate recipient.
  6. Create a “Subject” line.
  7. Type your message.
  8. Click “Send.”

Remember, any messages you send become a part of your medical record.

To protect your privacy, we will automatically log off your account after 20 minutes of inactivity. You’ll receive a time-out notification warning you that this is going to happen. Note that there is no “save” feature with the time-out notification. Any draft messages will be lost if they are not sent before time-out.

First, make sure you are searching by the provider’s last name and omitting “Dr.”

Still not seeing your provider? Please contact your provider's office and let them know.

  1. Log in to your appropriate portal account here.
  2.  Click on the “Appointments” from the top navigation bar. Depending on your screen resolution, you may need to click on the three horizontal lines at the top of the screen to expand the menu.
  3. Depending on which portal you belong to, you will see your scheduled appointments with the providers on that portal. For example, if you are on the Emory BLUE Patient Portal, you will see the appointments you have scheduled with your providers on the Emory BLUE Patient Portal.
  4. To change your appointment or request a new one, please contact your provider’s office.

Yes, there is a list of location codes available here. You can also call your provider’s office for clarification.

Note: Prescription renewal is not available for prescriptions received while hospitalized at an Emory hospital.

To request a prescription renewal:

  1. Log in to your portal account here.
  2. Click on “Prescription Renewal” from the top navigation bar. Depending on your screen resolution, you may need to click on the three horizontal lines at the top of the screen to expand the menu.
  3. Select the appropriate recipient from the drop-down list. Enter your recipient in the “To” search box. For the BLUE PORTAL, this is most often your provider’s name. In the GOLD PORTAL, search for your recipient by practice name.
  4. Select which prescription(s) you would like renewed.
  5. Select the best way to contact you with questions.
  6. Select where we should send your prescription.
  7. Add any additional comments.
  8. Click “Send.”

The Emory Healthcare BLUE and GOLD Patient Portals include a view of clinical data from your Emory Healthcare Electronic Medical Record. Your Health Record includes:
  1. Clinical Record Summary (Current Medications, Immunizations, Current Allergies)
  2. Clinical and Lab Results
  3. Medications - Current only
  4. Documents – Depart Documents
  5. Radiology Reports – X-Ray and Screening Mammogram reports
  6. Visit & Hospital Summary

This section provides a quick view of recent results, including:
  • Hemoglobin
  • Hematocrit
  • Glucose
  • Cholesterol
  • Triglycerides
  • Body Mass Index
A full list of your results can be found under the Clinical and Lab Results section of your Health Record.

Your vital signs and lab results are posted in the portal 36 hours after they are recorded in your electronic medical record. Vital signs measure your body’s basic functions, such as your temperature and blood pressure. Lab tests are performed on samples of your blood, urine or other tissues, and generate lab results, such as your cholesterol level. Most lab results are displayed in the portal, but there are some exceptions.

On the Emory BLUE Patient Portal, screening tests used to initially diagnose HIV are not displayed. Tests used to diagnose a genetic condition, such as a disorder of blood clotting in your family, are not displayed in the portal. Lab results interpreted by a pathologist, such as the report on a skin sample taken by your dermatologist, are generally not displayed in the portal.

On the Emory GOLD Patient Portal, the following are not displayed: HIV/AIDS-based testing, pap smears, alcohol/drug testing, sexually transmitted diseases results and tests, skin biopsies, bone marrow aspiration tests, results during pregnancy (e.g., urine tests), pregnancy-related testing, surgical pathology, mental health results, genetic testing and tumor markers.

Yes, when sending a message to your Emory Healthcare team, click “Browse,” and add the attachment you would like your provider to review.

Yes, if your provider or health care facility is not part of Emory Healthcare but has a DirectTrust email address, documents can be sent from the Health Record Visit & Hospital Summary page.

DirectTrust is a secure information exchange for sending health information electronically. You will need to know the DirectTrust address of your provider or health care facility.
  1. Click on “Health Record” icon at the top of the page when you log in to the BLUE or GOLD Patient Portals. Depending on your screen resolution, you may need to click on the three horizontal lines at the top of the screen to expand the menu.
  2. Open the Visit & Hospital Summary page.
  3. Locate the document you want to send.
  4. Click on “Options” and select “Send.”
  5. Enter the “Direct email address.”
  6. Enter your phone.
  7. Enter a message to the external provider facility.
  8. Click “Send.”

Note: You will not receive any replies to the message.

Emory Eye Center Patient Portal

The Emory Eye Center is transitioning all electronic access to eye health records to the Emory Eye Center Patient Portal; however, for now, you need to belong to both the Emory Eye Center Patient Portal and Emory BLUE Patient Portal to connect with us electronically.

Emory Eye Center Patient Portal:
  • View and update your contact and demographic information, pharmacy, medications, allergies and past medical history.
  • See your provider’s visit note, education specific to your eye health and imaging test results from visits after you have enrolled in the Emory Eye Center Patient Portal and been seen by your provider.
Emory BLUE Patient Portal:
  • Send secure messages to your Emory Eye Center care team.
  • Request prescription renewals.

Please use the Emory BLUE Patient Portal for secure messaging and/or requesting a prescription renewal.

To reset your password, please call 404-778-2020, 8 a.m.-5 p.m., Monday-Friday.