Frequently Asked Questions

Emory Healthcare is a health system affiliated with the world-renowned Emory University School of Medicine and Emory University Hospital, all located in Atlanta, Georgia.

The system includes Emory Clinic, a physician practice of more than 600 doctors, including primary care physicians, specialists and sub-specialists with over ten primary care and multi-specialty health care centers located throughout the city. In Atlanta, Emory Healthcare also encompasses Emory University Hospital, Emory University Hospital Midtown, Emory Saint Joseph's Hospital, Emory Johns Creek Hospital, Emory Wesley Woods, our geriatric specialty center and geriatric hospital, Emory University Orthopaedics & Spine Hospital, and Winship Cancer Institute of Emory University, the only facility in Georgia designated by the National Cancer Institute. There are also over 64 affiliated hospitals located throughout Georgia.

Emory Clinic is a physician practice of more than 980 specialists, sub-specialists and primary care physicians. We recently celebrated 50 years of service to the community and, through those years, our physicians have been responsible for some of the most significant innovations and treatments in health care, including over 250 heart transplants.

Emory Clinic has over ten primary care and multi-specialty health care centers located throughout Atlanta, including the main clinic buildings, A & B, located on the grounds of Emory University campus.

The Emory University School of Medicine is the academic foundation and partner of the Emory Healthcare system. Since 1915, the university has been at the forefront of medical knowledge and research, pioneering many advances and procedures that have changed the face of medical history. The physicians of Emory Clinic also serve as faculty members of the School of Medicine. In addition, the continuing research conducted by the medical students, fellows and faculty of the university assures that Emory Healthcare is equipped with the latest innovations in treatment at all of its hospitals and centers.

A directory of Emory physicians can be found on this website under "Find a Provider." In addition, Emory Healthcare has an information phone service called Emory HealthConnectionSM; just dial 404-778-7777 or, outside of Atlanta, 1-800-75-EMORY. Emory HealthConnectionSM line is staffed by registered nurses and representatives who can answer almost any question you may have about health information. They can also help you find a doctor and plan a visit to an Emory health center or hospital.

If you are a physician with a question or a referral, please call Emory Healthcare's new Physician Consult Line at 1-800-22-EMORY.

Emory Healthcare's Atlanta area hospitals include:
  • Emory Decatur Hospital
  • Emory Hillandale Hospital
  • Emory Long-Term Acute Care
  • Emory University Hospital
  • Emory University Hospital Midtown
  • Emory Saint Joseph's Hospital
  • Emory Johns Creek Hospital
  • Wesley Woods Geriatric Hospital
  • Emory University Orthopaedics & Spine Hospital
Emory Healthcare also maintains a close working relationship with several other Atlanta area hospitals where Emory physicians admit patients, including:
  • Children's Health Care of Atlanta
  • Emory John's Creek Hospital
  • Grady Memorial Hospital
  • Veterans Administration Medical Center
  • and many other hospitals throughout the region

Updated 3/20/20

Effective immediately Emory Healthcare will limit all visitors to their facilities. Only patients who meet the exceptions below are allowed to have any visitors. The new policy will be in place until the transmission of the novel coronavirus, COVID-19, is no longer a threat to patients, staff, and the community.


  • Obstetric patients may have only two visitors. The two would include the birthing coach or Doula if applicable.
  • Neonatal Intensive Care Unit (NICU) patients may have one birth parent plus one significant other who must remain in the room the duration of the visit.
  • Patients who are at the end-of-life may have two visitors. End-of-life is defined as anticipated death within 24 hours with an active DNR in place and planned withdrawal of life-sustaining interventions (e.g., ventilator).
  • Patients undergoing outpatient surgery or procedures may have one visitor who must leave the hospital as soon as possible after the procedure/surgery.
  • Patients who have an appointment at an Emory Healthcare outpatient clinic, laboratory, or imaging center who need assistance for transporting themselves from arrival to practice site, or those in need of behavioral assistance. It is anticipated that Winship and some Brain Health Center areas will have a higher percentage of these exceptions.
  • Emergency Department may have no visitors allowed with the following exceptions:
    • Patients with disruptive behavior, behavioral health, altered mental status, or developmental delays in which a family member is key to their care and history may have one visitor.
    • Minor patients under age 18 may have one visitor (parent or guardian).
    • Based on the clinical team's judgment (for example, for patient safety, history), one visitor may be permitted.
  • We do not expect any other exceptions other than what has been identified above. In the event another extenuating circumstance occurs, the request will need to be submitted to the entity’s Incident Command Center or Administrator On Call (AOC) for approval prior to visitor entry.


  • No visitors will be allowed for patients who are a PUI (person under investigation) for COVID-19 or have a pending or positive COVID-19 test.
  • All visitors allowed per the exceptions above will be screened for symptoms including Fever >100°F, cough, shortness of breath or difficulty breathing, sore throat, congestion that differs from your typical seasonal allergies, body aches, fatigue, diarrhea. If visitor screens “YES” to any of the screening symptoms, visitor will not be allowed in the building or clinic.
  • Children under age 16 will not be allowed.
  • Visitors that are allowed must stay in the patient room.
  • Visitor will be allowed the same day of the patient’s discharge for discharge planning and education.
  • We strongly encourage no visitors over the age of 70 with chronic conditions such as diabetes or heart disease as these persons are at higher risk of contracting and having consequences from COVID-19.
  • Vendors will be restricted to mission-critical or direct patient care activities and only be allowed in the building or clinic by appointment only.

Emory Healthcare provides treatment for a complete range of conditions, as well as actively promoting health education about disease prevention.

The physicians of Emory Clinic represent a broad spectrum of specialty areas and primary care. Emory emerged as a leading cardiac center in the 1950s, and the Emory Heart & Vascular Center is consistently considered one of the top ten in the nation according to U.S. News and World Report.

We are also specially recognized as a center for cancer care at Winship Cancer Institute of Emory University, for ophthalmology at the Emory Eye Center, and for orthopaedics and neuroscience.

The Emory Transplant Center is known globally for innovations in the field. The transplant centers specialize in heart, islets, lung, liver, pancreas and kidney transplants.

Patients may be admitted to an Emory Healthcare hospital by either consulting with their current physician or seeing an Emory Clinic physician or physicians on the Emory University Hospital Midtown campus. These physicians all have admitting privileges to Emory University Hospital Midtown and Emory University Hospital, both ranked in the top 5 nationally by the University HealthSystem Consortium.

Physicians who wish to refer their patients or admit them to an Emory Healthcare hospital should contact the Emory Physician Consult Line at 1-800-22-EMORY (Please note this phone number is for physicians only).

Heart Transfer Service 1-800-43 EMORY (1-800-433-6679) (Please note this phone number is for physicians only).

Patients requiring more information should call Emory HealthConnectionSM at 404-778-7777 or, outside of Atlanta, 1-800-75-EMORY.

Please click here to go to the Billing/Insurance section of our website, which provides complete information about our policies.

If you have any questions regarding your Medicare insurance coverage, please contact your insurance carrier. If you need us to help you understand your coverage, please call our HealthConnectionSM information line 404-778-7777 or outside Atlanta, 1-800-75-EMORY (6679).

Medicare Patients: For assistance comparing and choosing a Medicare plan accepted by Emory Healthcare, contact the Medicare Insurance Helpline, serviced by MedicareCompareUSA, by calling toll-free 855-256-1501.

Learn more about Emory Medicare Resources (link to the new microsite)

Yes, Emory Healthcare has community health services throughout the Georgia region. The Emory Heart & Vascular Center also has locations outside of Atlanta.

For more information about Emory Healthcare facilities that are closer to your home, call the Emory HealthConnectionSM at 404-778-7777 or, outside of Atlanta, 1-800-75-EMORY.

We provide a list of recommended accommodations that can be found near all Emory Healthcare facilities. Be sure to inquire about Emory discounts at these hotels when calling to check on availability and rates.

Emory Healthcare has recently introduced a Physician Consult Line phone service that is designed to make sure your physician can consult with an Emory physician in a timely manner and expedite the referral process. Please ask your doctor to contact us.

The Emory Physician Consult Line number is: 1-800-22-EMORY (1-800-223-6679).

This website was specifically designed as a service for patients and those seeking health care information. Please browse the site to learn more about our services and procedures, our facilities and hospitals, our physicians, and our health programs for the community.

If you have further questions or suggestions, call Emory HealthConnection at 404-778-7777.