• social information if applicable

Billing and Payment

Insurance Claims

Emory Specialty Pharmacy will submit claims to your health insurance carrier on the date your prescription is filled. If the claim is rejected, a staff member will notify you, so we can work together to resolve the issue.

Co-Payments and Co-Insurance

You may be required to pay a part of your medication cost called a copayment or coinsurance. If you have a copayment, it must be paid prior to delivery or pick-up. We accept all major credit-card carriers as well as Health Savings Account (HSA) cards. We do not accept cash at this time. We can maintain your credit card information on file in a secured environment (this is optional).

Payment Policy

Before your care begins, a staff member will inform you of your financial obligations that are not covered by your insurance or other third-party sources. These obligations include, but are not limited to: out-of-pocket costs such as deductibles, copayments, coinsurance and annual out-of-pocket limits. This will be evaluated upon every fill of your specialty medication. If, based on your health benefit plan, Emory Specialty Pharmacy is an out-ofnetwork pharmacy, we will provide you with the cost of your medication in writing.

Medication Assistance

We have access to medication assistance programs to assist with copayments and to lessen financial barriers to starting your medication. These programs include discount coupons from drug manufacturers and assistance from various disease management foundations. Our team will work with you to identify enrollment opportunities into these programs.