Emory Specialty

Pharmacy

Keep an updated and accurate list of your current medications. This list should include all of your prescription medications from all of your doctors, and any medication you take over-the-counter without a prescription. Bring this list with you to all of your doctor appointments, so all of your doctors know what exactly what you are taking. Remember to update this list anytime changes are made including changes to doses of medication, discontinuation of medication, or additional medications, and any other changes that could be made.

Remember to take your medications as prescribed.

Use a weekly pillbox that you refill at the beginning of every week. You can get different color pillboxes for your morning and evening medications.

• Set a reminder in your smart phone. You can set alarms in your phone for the same time everyday so you can remember to take medications with specific time requirements.
• Keep a daily routine. Place your medication in the same visible place every day, like by your cereal bowls so you remember to take your morning medications when you eat your breakfast.
• Ask for help. If you have a loved one or caregiver living with you or helping you manage your disease state, they can also remind you to take your medications.
• Enroll in our Patient Care Program. As a patient of our specialty pharmacy program, we monitor your medications and progress through a disease-specific patient management program. This program is designed to provide benefits such as managing side effects, increasing adherence to drug therapies, and overall improvement of your health. This service is provided to you at no cost, and your participation is voluntary. If you no longer wish to participate in our Patient Management Program, you may contact our team by phone to opt-out.

Ask Questions. Educating yourself on your medications and your disease is a very important part of step in receiving the best care. Ask your doctor or pharmacist for any other educational resources specific to your condition.

Questions for your Pharmacist

• What is my medication supposed to do?
• How and when do I take it?
• For how long should I take it?
• Should I avoid alcohol or any foods?
• Can I take other drugs with my medication?
• Should I expect any side effects?
• What should I do if I forget to take my medication or if I take it incorrectly?
• Is it safe to become pregnant or breast-feed while taking this medication?
• How should I store my medication and how long can I keep it?

If you have an adverse reaction to your medication you should contact Emory Specialty Pharmacy at 404-686-5020 or your prescribing physician, directly. If it is a serious or life-threatening event, call 9-1-1 or have someone drive you to your local emergency room.

Keep all hazardous materials, liquids, and medications out of the reach of children. Know your local poison control number or dial 800-222-1222 if a poisoning or suspected poisoning occurs.

If you are on an injectable medication, we will send you a Sharps container to place all needles, syringes, and other sharp objects. Please hold on to the original white and red box this comes in, as it has a pre-paid USPS return label for the container to be sent off for proper destruction. Please do not send back to any Emory pharmacies.

You may also check the following website for additional information:

Safe Needle Disposal

If your medication is recalled, the specialty pharmacy will contact you, with further instructions, as directed by the FDA or drug manufacturer.

In the event of a disaster in your area, please contact our pharmacy to instruct us on how to deliver your medication. This will ensure your therapy is not interrupted.

We want you to be completely satisfied with the care we provide. If you have any issues with your medication, the services rendered, or any other issues related to your order, please contact us directly and speak to one of our staff members. Patients and Caregivers have the right to voice complaints and/or recommendation on services to the Pharmacy. Patients and caregivers can do so by phone, fax, writing, or email. We will address your concern within five (5) business days.

You can also fill out our Satisfaction Survey.

From time to time it is necessary to substitute generic drugs for brand name drugs. This could occur due to your insurance company preferring the generic be dispensed or to reduce your copay. If a substitution needs to be made, a team member will contact you prior to shipping the medication to inform you of the substitution.