Contact Information - Emory Healthcare Hospitals, Nurses, Billing, Patient Relations

To help you navigate the Emory Healthcare network, we have set up a direct line to registered nurses and representatives who can answer almost any question you might have regarding health information. And, they can help you plan a visit to any Emory hospital, clinic or center.

HealthConnection℠:
404-778-7777 or 1-800-75-EMORY
Hours: 7:30 a.m. to 6 p.m. EST, Monday through Friday

Patient Relations

For questions, comments, concerns, or compliments about a patient visit at Emory Healthcare, (not billing related) please contact patient relations at one of the phone numbers below or email us. (For billing related issues, please contact the Patient Accounts team at the email or phone numbers listed above)

Email our Emory Healthcare Patient Relations team at:
patient.relations@emoryhealthcare.org

Email our Emory at Decatur Hospital, Emory at Hillandale Hospital and Emory Long-term Acute Care Patient Relations team at:
EngageExperience@dekalbmedical.org

Emory Clinic: 404-778-3539
Emory Johns Creek Hospital: 678-474-7028
Emory Rehabilitation Hospital: 404-712-2590
Emory Saint Joseph's Hospital: 678-843-5121
Emory University Hospital: 404-686-7593
Emory University Hospital Midtown: 404-686-1999
Emory University Hospital at Wesley Woods: 404-686-7593
Emory University Orthopedic & Spine Hospital: 404-686-7593
Winship Cancer Institute: 404-778-7221

DeKalb Medical Physicians Group: 404-501-1107
Emory Decatur Hospital: 404-501-1107
Emory Hillandale Hospital: 404-501-1107
Emory Long Term Acute Care: 404-501-1107

Please note: The Patient Relations/Advocacy email box and phone numbers are monitored during normal weekday business hours (8:00am – 5:00pm) excluding after hours, holidays, or weekends. If you need immediate assistance, please call the local Emory Healthcare facility you are attempting to reach and ask to speak with the charge nurse on the inpatient unit (if you or a loved one are currently admitted), or ask to speak with the local Nursing Supervisor. Otherwise, a representative from our Patient Relations/Advocacy team will respond to your email or voicemail within 24-48 hours during normal weekday business hours. We appreciate your patience. Please identify the patient's full name and date of birth so we can easily locate them in our system.

Care Partner/Visitor Policy Information:
If you are inquiring about an exception to care partner/visitor policy, please see the information about our policy linked to our EHC homepage. All visitor exception requests should be routed through the patient's nursing and provider care teams. Please call the clinic or hospital care units for this information.

* The former DeKalb Medical website will continue to function while we work to integrate our operations and services.

For Physicians Only

Emory Physician Consult Line

A consult line for physicians only for referral or questions. Please call 404-778-5050 or 800-223-6679.

Contact Us

Hospital Contact Information

Emory Johns Creek Hospital

Emory Rehabilitation Hospital

Emory Saint Joseph's Hospital

Emory University Hospital

Emory University Hospital Midtown

Emory University Orthopaedics & Spine Hospital

Emory Clinic

Winship Cancer Institute of Emory University

Emory Decatur Hospital

Emory Hillandale Hospital

Emory Long Term Acute Care

Emory University Hospital Wesley Woods

You have questions. We have helpful contacts.

Contact Our Nurses

Patient Relations

For Physicians Only