Patient Preparation

At Emory Johns Creek Hospital, patients are our first priority. Each employee is committed to delivering the highest quality of care in a safe and patient-friendly environment that is personalized for each patient. We want to both meet and exceed your expectations. It takes many health care professionals, working in together to achieve this goal. Our experienced staff will work together as a team to coordinate your care, manage your pain, and provide the information you and your family need to make informed health care decisions. 

Before You Check-In

Please pre-register your visit by calling 404-686-2051 or 855-689-9141. This helps us ensure your experience is as pleasant as possible. You may wish to have your insurance card, employer address and emergency contact information on hand before calling. While speaking to one of our coordinators, you may be instructed to download, complete and bring with you, one or more of the following forms: 

Preparing to Leave

Emory Continuing Care Partnership
 The Emory Continuing Care Partnership was created to provide the optimal patient and family experience by providing the highest quality and cost effective care across care settings.

Discharge Planning and Post-Hospital Care
 As you prepare for your discharge from the hospital, a social worker or case manager, along with your healthcare team will meet with you to discuss your clinical care needs when you leave the hospital and what your discharge options may be. Below you will find links to Frequently Asked Questions for various levels of care and services that may be options for you when you are discharged from the hospital.

When you have questions regarding your discharge plan, ask to speak with a social worker or case manager who will assist in coordinating your discharge plan while you are in the hospital.

When You Leave

Emory Johns Creek Hospital is pleased to have the opportunity to serve you. Thank you for entrusting your care to us. 

To make a payment by phone, please call 678-474-7078, Mon–Fri, 7:00 a.m.–4:00 p.m. For questions about your bill, please call 404-686-7041, Mon–Fri, 8:30 a.m.–4:00 p.m.

Estimates of procedure charges may be obtained by calling 404-686-0260 or toll-free at 1-855-432-3080.

Contact Us

Billing inquiries/Customer Service
Hospital: Please call 404-686-7041, Mon–Fri, 8:30 a.m.–4:00 p.m.
Emory Clinic: 404-778-7318 

Financial Counselors
Please call 678-474-7078, Mon–Fri, 7:00 a.m.–4:00 p.m. 

Emory Johns Creek Hospital