Laboratory Client &
Support Services
Support Services at Emory Healthcare
Ordering & Obtaining Lab Results
Health care providers may call Emory Healthcare Medical Lab Services customer service 24/7, 365 days per year. We can answer lab-related questions and provide information about testing, results, specimen requirements, and expected turnaround time. For technical questions, we may refer you to the appropriate testing department.
If you are not an Emory Healthcare provider, you can order tests through Emory Healthcare Link. If you have questions about a specific type of test, call Emory Medical Lab Services customer service at 404-712-5227 or 800-727-6763.
Emory Medical Laboratory Test Catalog
Why Choose Emory Healthcare
Lab Support Services for Providers & Clients
We want to make it easy for you to get the services you need. Reference the links and contacts below to access services, test details, and forms:
- Client Services: Emory Medical Lab offers specialized testing services, as well as pharmaceutical or research testing, to hospitals and clinics regionally and nationally. To inquire about becoming an Emory Medical Lab client, please contact the Client Services Team at EML.ClinicalServices@EmoryHealthcare.org.
- Courier Services: We offer specimen courier services. To arrange a specimen pick up or discuss your courier needs, call customer service at 404-712-5227 or 1-800-727-6763.
- Emory Medical Lab Customer Service: If you are not an Emory Healthcare provider and would like to send a patient to Emory Medical Labs, please contact our customer service line at 404-712-5227. Patients must be registered before visiting Emory Medical Labs and cannot be registered at our laboratory locations.
- Emory Medical Laboratory Test Catalog: Our test catalog outlines many of the tests and services we offer. If you do not find the test you seek, call our customer service line.
- 2025 EML Lab Reference Ranges:
- Referral Lab Testing Services: We are your resource for complex laboratory diagnostic testing information. Please note that test result turnaround times vary depending on the complexity of the test. The Referrals Department is available Monday through Friday from 7 a.m. to 7 p.m. and may be contacted through Lab Customer Service at 404-712-5227 or 1-800-727-6763.
- Sterilization Monitoring Services: We offer quality control testing and monitoring of sterilization equipment. This helps your business — for example, dental offices, nail salons and tattoo studios — reduce the risks of infection. Our services help you conform to state regulations.
More than 40 full-time faculty and staff pathologists support surgical pathology and cytopathology services across multiple Emory Healthcare locations. These pathologists provide for the diagnostic study of patient tissue and cells in support of optimal clinical outcomes. Faculty pathologists are also involved with resident and fellow training and are actively involved with numerous academic research endeavors.
To learn more about faculty members in the department of pathology, visit the Emory University School of Medicine. For questions or support, please call 404-712-5947.
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Surgical pathology is supported by robust histology services that include the use of rapid tissue processors for same-day processing of specified tissue samples, automated microtomy and the use of Lean programming for quality assurance and operational efficiency. Surgical pathology is also supported by an expanding digital pathology program.
Surgical pathology is comprised of subspecialties led by designated senior pathologists, which include:
- Autopsy Pathology, which includes forensic and perinatal pathology
- Breast Pathology
- Bone and Soft Tissue Pathology
- Cardiac Pathology
- Dermatopathology
- Gastrointestinal and Hepatic Pathology
- Genitourinary Pathology
- Gynecologic Pathology
- Head and Neck Pathology
- Hematopathology
- Neuropathology
- Pulmonary Pathology
- Renal Pathology
- Transplant Pathology
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Cytopathologists, general pathologists and cytotechnologists work together to evaluate cells that have been exfoliated spontaneously or have been removed from tissues through various means. Specimen types included in this service are body fluids associated with known disease processes, representative cells obtained from the cervix (Pap tests) and fine needle aspiration biopsies (FNAs) of breast, lung, thyroid, etc., collected through CT-guided, endoscopic ultrasound-guided (EUS) and endobronchial ultrasound-guided (EBUS) procedures.
Testing methodologies include:
- Gynecologic high-risk HPV testing
- Non-gynecologic cytopathology testing
- SurePath® Pap testing
- ThinPrep® Pap testing
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Advanced testing methodologies offered by our team include:
- Cutaneous Immunofluorescence staining and ELISA studies for diagnosing auto-immune diseases of the skin
- Electron Microscopy (EM) for pathologic assessment of renal biopsies, metabolic diseases, tumors and ciliary dyskinesias
- FISH testing on formalin-fixed, paraffin-embedded material
- Immunofluorescence staining associated with kidney biopsy assessment
- Immunohistochemistry staining with a catalogue of more than 200 antibodies
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Expert pathology consultations are offered by our faculty pathologists. Steps for requesting consultation are as follows:
- Complete the Pathology Consultation Request Form
- Submit glass microscopic slides, either stained or unstained. Paraffin blocks may be submitted for special studies if required (these will be requested as needed if not included with initial submission)
- Provide a copy of the referring pathologist's final report or at least preliminary diagnosis. If the case has been previously reviewed by other consultants, copies of those reports should also be included.
- Provide a letter from the referring physician or pathologist which includes patient demographics to positively identify the patient and associated pathology materials. Materials (slides and/or blocks) and the tissue source should be identifiable by the originating institution’s accession number, also included in the letter.
Click on the link above to open a PDF of the consultation form.Pathology materials submitted for Expert Consult services must be packaged properly to avoid damage during shipping. Emory Healthcare recommends:
- Glass slides should be enclosed in plastic slide boxes designed specifically for slide transport (available in most laboratories).
- Any excess space in the slide box under the lid should be filled with bubble-wrap or cotton gauze to avoid breakage due to shaking/movement during transport.
- The lid of the slide box should be taped closed to prevent loss or breakage of glass slides.
- Slide boxes should be surrounded by bubble-wrap and placed in a rigid mailing that has been filled with padding such as gauze or Styrofoam or placed in a padded commercial-grade envelope. All associated paperwork should be included in the same shipping container/padded commercial-grade envelope so that materials, request form and letter are all received together.
- Materials shipped via standard postal service, UPS or Fed-Ex or other commercial shipping companies are accepted.
- Shipping containers should contain a return address to avoid pathology material loss should problems arise with transport.
- Shipping containers should be addressed to:
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Emory University Hospital
Anatomic Pathology – Expert Consult Service
1364 Clifton Road NE
Room G180
Atlanta, Georgia 30322 - For questions or support, please call 404-712-5947.
Request Medical Lab Services
Emory Healthcare providers can request lab services in Epic.
If your business is not part of Emory Healthcare, call customer service at 404-712-5227 or 800-727-6763.
We are happy to schedule a service or answer any questions.
Request Medical Lab Services
Emory Healthcare providers can request lab services in Epic.
If your business is not part of Emory Healthcare, call customer service at 404-712-5227 or 800-727-6763.
We are happy to schedule a service or answer any questions.