• social information if applicable

Medical Records and Release of Information

Attention patients and patient representatives: The walk-up window for requesting copies of medical records at our Emory University Hospital Midtown location is closed indefinitely. Please make your request by mail, fax, email, or electronically per the instructions below for this facility.

If you are seeking a copy of your covid-19 vaccine record, please choose "Emory Clinic" as the facility in the online tool. If you are an Emory Healthcare employee who received your vaccine through Emory Occupational Health, please use the HOME portal to print a copy of your vaccine record under the “My Medical Information” tab.

For after-hours, weekend, and holiday urgent continuation of care requests for records, please call the following facilities/numbers:

Emory University Hospital: 404-712-1863

Emory University Hospital Midtown: 404-686-2482

Emory Saint Joseph Hospital: 678-843-7303

Your health record includes your medical history such as allergies, medicines and test results, as well as, health insurance information and how to contact you. It is the duty of Emory Healthcare to ensure that your record remains confidential and is maintained and released in accordance with applicable laws. To request access to your patient health information, please select an option below.

Electronic Request for Records

Emory Healthcare now offers an Online Patient Record Request tool for the following individuals to request patient records:

  • Patients requesting their own records
  • Parents of minor patients requesting records
  • Caregivers acting on behalf of a patient (i.e. Power of Attorney)

The Online tool verifies your identity by asking for a photo of your driver's license, which can be taken via webcam or smartphone. There is no additional charge to use this service.

Please note, Chrome, Safari and Firefox are the recommended browsers for this application. If you encounter any issues with your electronic request, please call our Release of Information Call Center at 404-712-4111.

Paper Request for Records

To have a copy of your medical records sent to another medical facility or to obtain a copy for personal reasons*, please complete the following steps:

Step 1: Download and complete the Emory Healthcare Authorization for the Release of Protected Health Information forms

Step 2: Fax, mail, or email the form to the Health Information Management (HIM) Department of the Emory Healthcare facility (see list below) indicated on the form

Request for Records – Frequently Asked Questions (FAQs)

Have questions about your Request for Records?

Health Information Management (HIM) Departments

Emory Decatur Hospital
Fax: 404-501-5404
Attn: HIM Department, Ground Floor
2701 North Decatur Road
Decatur, GA 30033
Phone: 404-501-5630
Emory Decatur Hospital intake email: intake@cioxhealth.com  (This number must be placed in the subject line of the email: 75671; Nothing should be placed in the body of the email)
Emory University Hospital
Fax: 678-825-6021
Attn: HIM Department, Room C260
1364 Clifton Rd NE
Atlanta, GA 30322
Phone: 404-712-4111
Emory University Hospital-email address is: intake@cioxhealth.com (This number must be placed in the subject line of the email: 47368; Nothing should be placed in the body of the email)
Emory University Hospital Midtown
Fax: 678-825-6019
Attn: HIM Department, Room L176A
550 Peachtree Street NE
Atlanta, GA 30308
Phone: 404-712-4111
Emory University Hospital Midtown-email address is: intake@cioxhealth.com (This number must be placed in the subject line of the email: 50388; Nothing should be placed in the body of the email)
The Emory Clinics/Emory Specialty Associates/Physician Group Practices
Fax: 404-778-5028
Attn: HIM Department
1550 Litton Drive Stone Mountain, GA 30083
Phone: 404-712-4111
The Emory Clinic-email address is: intake@cioxhealth.com (This number must be placed in the subject line of the email: 50195; Nothing should be placed in the body of the email)
Emory University Orthopaedics & Spine Hospital
Fax: 678-825-6027
Attn: HIM Department, Room 1133
1455 Montreal Rd
Tucker, GA 30084
Phone: 404-712-4111
Emory University Orthopaedics & Spine Hospital-email address is: intake@cioxhealth.com (This number must be placed in the subject line of the email: 50389; Nothing should be placed in the body of the email)
Emory Saint Joseph’s Hospital
Fax: 678-843-7270
Attn: HIM Department, Room 126
5665 Peachtree-Dunwoody Road
Atlanta, GA 30342
Phone: 404-712-4111
Emory Saint Joseph's Hospital-email address is: intake@cioxhealth.com (This number must be placed in the subject line of the email: 50390; Nothing should be placed in the body of the email)
Emory Johns Creek Hospital
Fax: 678-825-6029
Attn: HIM Department
6325 Hospital Parkway
Johns Creek, GA 30097
Phone: 404-712-4111
Emory Johns Creek-email address is: intake@cioxhealth.com (This number must be placed in the subject line of the email: 48176; Nothing should be placed in the body of the email)
Emory University Hospital at Wesley Woods
Fax: 678-828-6027
Attn: HIM Department, Room B2110
1821 Clifton Road NE
Atlanta, GA 30329
Phone: 404-712-4111
Emory University Hospital at Wesley Woods-email address is: intake@cioxhealth.com (This number must be placed in the subject line of the email: 47369; Nothing should be placed in the body of the email)
Emory Hillandale Hospital
Emory Hillandale Hospital intake email: intake@cioxhealth.com  (This number must be placed in the subject line of the email: 75670; Nothing should be placed in the body of the email)
Emory Long Term Acute Care
Emory Long Term Acute Care intake email: intake@cioxhealth.com (This number must be placed in the subject line of the email: 75669; Nothing should be placed in the body of the email)
Emory DeKalb Clinics
Emory Dekalb Clinic intake email: intake@cioxhealth.com (This number must be placed in the subject line of the email: 75664; Nothing should be placed in the body of the email)

* Please Note: Record requests for the Emory Long Term Acute Care and Emory Hillandale Hospital facilities should be sent to the Emory Decatur Hospital HIM Department

*There is no charge for having your medical records sent to another medical facility. If you want to obtain copies for personal reasons, you will be charged a minimal fee per page.
*For Emory University Hospital, Mammograms are released from the Breast Imaging Center at Winship. For Emory University Hospital Midtown, Mammograms are released from their Breast Imaging Center. EUH: Phone 404-778-3856, Fax: 404-778-2168; EUHM: Phone 404-686-6750, Fax: 404-686-4983
*For Johns Creek & Saint Joseph’s Hospitals, contact their Radiology department directly for images
*Breast MRIs are produced per each facility

FAQs for Request for Records

It generally takes 7-10 business days from the receipt of the request to complete a request for records. However, it may take a little longer if the record has not been completed by the clinician.

Yes, the fees are assessed per page and are governed by the federal government, unless the state fees are lower. Please refer to our Fee Sheet attached to the Authorization form.

For The Emory Clinic, outside records are re-released for all record request types. For the Emory Hospitals, records are re-released for legal requests only.

**Emory Johns Creek only: Outside records are re-released if the records were used to assist in treatment of the patient.

Our hours are 8:30 a.m. – 5 p.m., Monday through Friday, and closed on weekends. However, any request of records for immediate patient care from other healthcare facilities are received and processed 24/7.

**Emory Johns Creek hours: 8 a.m. – 5 p.m., Monday through Friday.

**Emory Decatur Hospital, Emory Long Term Acute Care, and Emory Hillandale Hospital: 8:30 a.m. to 6 p.m., Monday through Friday. 

No, once your request is received at one facility, as a courtesy we will forward it to the other Emory facility(s) in which you are requesting records. However, it will be the requestors’ responsibility to follow up with the other facility(s), since each facility process their own records requests.

The authorization form expires 90 days from the date it is signed, unless the requestor indicates a specific date on the form.

Yes, you can review your records even if you do not wish to get copies at that time. You would contact the Release of Information section of the HIM/Medical Records department to schedule an on site appointment. Please keep in mind the Release or HIM/Medical Records staff would not be able to answer clinical questions. Should you have clinical questions, please make us aware at the time you schedule the appointment so that we can make an attempt to get you in touch with the appropriate clinical staff.

No, there is no fee to the patient or the other entity when records are being sent for continued patient care. However, there would be associated fees for records being requested for personal use, attorneys, insurance companies, workman’s comp, or disability.

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