Medical Records FAQs

It generally takes 7-10 business days after we receive your request. But it may take longer if the doctor or medical professional needs to update the record.

 

There is no cost to patients for copies of their record. There is a cost to non-patients.

The fee calculation is per page. The federal government sets the fees. However, some state fees are lower.

Information on fees is on the last page of this Release of Information form.

There is no cost to patients for continuation-of-care requests to providers.

 

 

No. There is no fee if a record request is for continued patient care, but there are record request fees for:

• Attorneys
• Insurance companies
• Organizations for workers’ compensation or disability

 

 

No. Once we receive your request at one facility, we will forward it to the other Emory facility(ies) where you are requesting records.

 

For personal requests,  our office hours of operation are 8:30 a.m. to 5 p.m., Monday through Friday. We are not open on weekends. Select locations have modified hours of operation: 

• Emory Johns Creek hours are 8 a.m. to 5 p.m., Monday through Friday.

• Emory Decatur Hospital, Emory Long Term Acute Care and Emory Hillandale Hospital hours are 8:30 a.m. to 6 p.m., Monday through Friday.

 

Yes. Contact the HIM/Medical Records department to schedule an on-site appointment. You can also view test results and other medical information in your MyChart patient portal. 

The Release of Information and HIM/Medical Records staff cannot answer clinical questions. If you have medical questions, please contact your care team through your MyChart patient portal or call their office directly.

 

When you request a release of your medical information for yourself or someone else, you grant permission, but this authorization has a limited duration to protect your privacy in accordance with HIPAA regulations. The authorization form expires 90 days from the date you sign it, or on the specific date you list on the form.