For more information on medical records, call the Release of Information Call Center at 404-712-4111.
Medical Records FAQs
FAQs about Request for Records
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It generally takes 7-10 business days from the receipt of the request to complete a request for records. It will be faster for Continuation of Care requests; however, it may take a little longer if the record has not been completed by the clinician, or if it is a legal request.
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Yes, the fees are assessed per page and are governed by the federal government, unless the state fees are lower. Please refer to our Fee Sheet on our ROI webpage.
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Yes, outside records are re-released from Emory Healthcare as a part of the record.
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Our hours are 8:30am – 5pm, Monday through Friday, and closed on weekends; however, any request of records for immediate/urgent patient care from other healthcare facilities are received and processed 24/7 by Nursing Services.
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No, our authorization form allows for the selection of multiple facilities in which you are requesting records from; therefore, you only need to submit one request.
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The authorization form expires 90 days from the date it is signed, unless the requestor indicates a specific date on the form.
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Yes, you can review your records even if you do not wish to get copies at that time. You should contact the Release of Information section of the HIM/Medical Records department to schedule an on-site appointment. Please keep in mind the Release or HIM/Medical Records staff will not be able to answer clinical questions. Should you have clinical questions, please make us aware at the time you schedule the appointment so that we can try to get you in touch with the appropriate clinical staff.
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No, there is no fee to the patient or the other entity when records are being sent for continued patient care. However, there would be associated fees for records being requested for personal use, attorneys, insurance companies, workman’s comp, or disability.
FAQs about Request for Radiology Imaging
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It generally takes 7-10 business days from the receipt of the request to complete a request for images. It will be faster for Continuation of Care requests; however, it may take a little longer if the image has not been read/completed by the Radiologist, or if it is a legal request.
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Results become available in MyChart once they have been finalized by the provider. Turnaround times vary depending on the type of imaging performed.
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Patients can receive copies of their imaging electronically through Nuance PowerShare or on a CD.
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Radiology imaging has select locations to coordinate CD pickup for patients as needed.
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There are currently no fees for image requests.
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No special software is required. Images are electronically shared through Nuance PowerShare and can be accessed using a web browser and the DICOM viewer within PowerShare.
The PowerShare Flyer provides information about accessing images electronically. PowerShare access is provided when an electronic imaging request has been reviewed and approved for fulfillment. Submitting an ROI request does not automatically provide access to images.