Injured person meeting with physician on laptop

Managing New Prescriptions

A Secure Way to Learn About Your Prescriptions

Emory Healthcare offers a secure, digital prescription management resource for our patients. This resource can help you learn about new prescriptions and access coupons and savings. (To manage existing prescriptions, you will still use your MyChart patient portal.)

This secure tool uses strong encryption to protect all personal communication. It complies with HIPAA and other applicable federal and state laws regarding handling personal health information.

How the Prescription Management Tool Works

Here’s how you can use this simple and easy-to-use tool to help you manage your medicine and health care when you receive a new prescription:

  1. First, our doctor submits a new prescription to your pharmacy by e-prescribing. Then, you will receive a text message with your prescribing doctor’s name and a secure link to www.rxinform.org
  2. When you tap the link in the text message, you'll receive a prompt to verify your identity. You will need to enter your date of birth.
  3. Next, you will see information about your selected pharmacy location, your prescription, and the option to call your pharmacy directly. You can tap or click to learn more about your prescriptions, including instructions, side effects, and cautions. 

Prescription Management

Need To Refill a Prescription?

Request prescription refills quickly and easily by calling your doctor’s office or sending a message through your MyChart patient portal.

Log In To MyChart
Frequently Asked Questions

For more information about our prescription management tool, please see the following FAQs.

  • Emory Healthcare uses a platform that can help you manage your prescriptions. You automatically receive a text message when your doctor submits an electronic prescription to the pharmacy.

    You will also receive an alert for prescription refills three business days before the refill and seven business days before the renewal.

    These messages include a link to a secure, HIPAA-compliant website. Here, you can review prescription and pharmacy information. You can also learn more about your medications and explore prescription discounts.

  • No. You don’t need to do anything to set up this tool. When your doctor submits your prescription to your pharmacy electronically, you will automatically receive a text message on your mobile phone.

  • No. This tool tracks your pharmacy information, and you can use it to learn more about your prescriptions and find discounts.

  • To unsubscribe, simply reply “STOP” when you receive the first text message. This will not remove you from any other Emory Healthcare communications.

  • If you don’t have a cell phone, you will not receive prescription text messages.

  • If your prescription or pharmacy is incorrect, please call your doctor or contact them through your MyChart patient portal.

  • Coupons are available on a case-by-case basis according to your specific insurance policy and the medication prescribed.

  • Within the app, click on the menu in the upper-right corner to access support.