MyChart FAQs

You must be at least 13 years old to have a MyChart account. First, you need an activation link. There are three ways to get this link:

• Ask Emory Healthcare to send you an activation link: Call 404-727-8820, Monday through Friday, 8 a.m. to 8 p.m., Saturday, 8 a.m. to 5 p.m. and Sunday, 10 a.m. to 3 p.m. for assistance.
• Get the activation link during your visit: Your care team will offer you an activation link when you come for an appointment.
• Self-service
  • Open the MyChart login screen on the MyChart website or mobile app. Click “Sign Up Now”.
  • On the right, under No Activation Code, select “Sign Up Online”.
  • Complete the required fields to create your MyChart account. You will need to answer questions to confirm your identity. After approval, you can create your username and password for your new Emory Healthcare MyChart account.

Next, use your activation link to enroll in MyChart:

The link you receive directs you to a sign-up page. There, you’ll enter other personal verification items, such as the last four digits of your Social Security number and date of birth. Once complete, select “Next”.

On the next page, choose the following:

• MyChart username: Choose a username that others can't easily guess but that you can remember. You cannot change your username at any time.
• Password: Choose a unique combination of numbers and letters using uppercase and lowercase letters. Your password must be different from your MyChart username. Choose a password that you don't use for other websites.
• Security question: Select a question to verify your identity if you forget your MyChart password. The answer cannot include your MyChart password.

On the next screen, tell us if you want to be notified in your personal email when new information is added to your MyChart account. If you decide to receive email alerts, enter your email address.

In your web browser, enter https://mychart.emoryhealthcare.org/ and access the login page.

Enter your MyChart username and password. Click Sign In.

MyChart is available on iOS and Android devices. The mobile apps contain many of the same features as the MyChart website.

Go to the App Store or Google Play Store and search for “MyChart.” Install the app.

After you have installed the app, tap Open or find the MyChart icon on your device and open it. Select Emory Healthcare from the list of organizations.

Some users experience delays when they choose email as the method for two-factor authentication. Please check your spam or junk folder.

If you still haven’t received the code, try again. Select text as your method for authentication instead of email. You also can choose not to require two-factor authentication.

When you sign up, Emory Healthcare uses a security process through a third-party company to confirm your identity. This security process helps us protect your health information. You’ll answer a few questions about your past to ensure your information matches our patient records.

A credit check is not part of this process. It does not affect your credit score. Emory Healthcare does not sell patient information. The information used to confirm your identity is not shared with or stored by Emory Healthcare.

If you've been seen at another healthcare organization, you can link that account with your Emory Healthcare MyChart.

Click Profile and then click Link My Accounts to get started. Then select your account from the list and click Link Account.

You may be able to view information from other medical records in MyChart, including:

• Allergies
• Care team
• Health issues
• Medications
• Messages
• Test results
• Visits

Emory Healthcare defines a child as between 0 and 12 years old. A teen is between 13 and 17 years old.

A child’s parent/guardian can create an account for the patient and receive full access to the health information in MyChart. We complete this process during an in-person appointment with the care team.

Under Georgia laws, when a child turns 13, they can consent to specific treatments and procedures. Therefore, teens between 13 and 17 years old have their own MyChart account. Parents/guardians may have access as a proxy with standard access to some health information. Parents/guardians may request expanded access that includes information about medications, lab results and visit summaries.

Suppose the teen needs an adult, a surrogate decision-maker, to help make decisions for them. In that case, the care team will work with the surrogate to set up the MyChart account.

Under Georgia laws, when a child turns 13, they can consent to specific treatments and procedures. Therefore, teens between 13 and 17 years old have their own MyChart account.

Parents/guardians may have access as a proxy with standard access to basic health information. Parents/guardians may request expanded access that includes full access to information about medications, lab results and visit summaries.

Standard Access:

Standard access allows proxies to view basic health information, such as:

• Administrative Information
• Immunizations
• Insurance
• Patient Preferences
• Provider Details
• Terms and Conditions
• Benefit Information
• Travel History
• Upcoming Preadmission
• Preferred Pharmacies

Standard access allows proxies to take actions, including:

• Make Appointments
• Request Customer Service Help
• Refill Medications
• Search for Providers
• Update Insurance
• E-Check-In
• Update Advance Directive and End of Life Information
• Verify Guarantor
• Manage Payment Method
• Message the Provider Directly

Expanded Access

Expanded access allows proxies total access to a patient’s information and allows a proxy to take the same actions as the patient.

Some examples of expanded access include:

• Appointment Details
• Health History
• Lab Results
• Medical Advice Requests
• Recent Visits Summary
• Plans of Care
• Review Patient's Messages & Physician Notes

eCheck-in allows you to check in online up to seven days before your appointment. In MyChart, select Visits and then select your appointment.

If you use eCheck-in, you can do the following before you arrive:

• Answer appointment-related questionnaires
• Pay copays
• Pay pre-payments and balance payments
• Verify or update allergies, medications, and current health issues
• Verify or update insurance and demographic information

To send a message:

• Go to your Message Center (Click Communication).
• Click on Ask a Question.
• Select the message type (e.g., Medical Question).
• Choose a recipient.
• Pick a subject and enter your message.
• Click Send.

You can read messages your doctor or other clinic staff sends by going to your Message Center. Click Communication and then Messages.

The Message Center includes five folders:

• Appointment: Appointment reminders and confirmations
• Automated Messages: Messages sent to and from your account, and confirmations that you paid a bill or finished a pre-visit questionnaire
• Bookmarked: Messages you flag to find them again easily
• Conversations: Messages between you and your care team or other clinic staff
• Trash: Messages you've deleted; you can restore these to their original folder if needed.

Patients, family members, and other health care facilities will use an application called PowerShare to share radiology studies (such as X-rays, CT scans, MRIs, and ultrasounds) from outside of Emory Healthcare.

Go to Billing and then click on Billing Summary. To view additional information about your account, including past statements, click the View Account link.

To make a payment:

• Click on Billing and then click on Billing Summary.
• Click Pay Now for the account you want to pay.
• Enter the amount you plan to pay, along with your credit card or bank account information. Click Continue.
• Review your payment information and click Submit Payment.
• Get more information about paying bills online.

After you've received permission (see above), new information for your family member will show up on your own MyChart homepage. You can view any other information in your family member's record by switching to their chart.

To switch to your family member’s chart, go to the Switch menu and select your family member's name.

Emory Healthcare can grant access to MyChart on behalf of a patient with diminished capacity with specific paperwork, like a power of attorney (POA) or documentation from an Emory provider.

If you see an error in your information in MyChart, tell your doctor or contact Medical Records.

If you have a MyChart account with another healthcare organization, you still need to sign up for an Emory Healthcare MyChart account. Once you sign up, you can link your MyChart accounts

To get started, click on Profile and then click Link My Accounts. Select your account from the list and click Link Account.

EHC enables you to connect Fast Healthcare Interoperability Resources (FHIR)-based health apps to your Epic electronic health record. Patients can connect health apps and devices directly in MyChart. When these apps attempt to access your health record, you should be redirected to EHC’s MyChart page to log in with your credentials. This uses OAuth2 to securely connect the health app to your health record.

• Instructions on how to connect a FHIR app to your health record are available at https://open.epic.com/Tutorial/PatientAuthentication.  
• Note: Organizations seeking to connect apps to Emory’s instance of Epic can use Epic’s public websites to gather information on how to do so. For example, apps that use the USCDI v3 FHIR APIs and meet other criteria can automatically download to Emory’s instance of Epic 
  (https://fhir.epic.com/Documentation?docId=patientfacingfhirapps). Other applications seeking to leverage the FHIR APIs can develop and test connections using the resources available at https://open.epic.com/DeveloperResources. 

Any connections you set up with health management apps through your Emory Healthcare patient portals will remain in place through April 2024. However, older portal connections will not receive new data.

To keep those apps updated, you need to connect them to your Emory Healthcare MyChart account instead.

When the old Emory Healthcare patient portals go away for good, their connections to your health apps will also be gone. However, this old data may remain on your mobile device.

For example, if you connect your medical record to the Apple Health app, your device stores the data. If you connect to a health management app with your new Emory Healthcare MyChart account and your previous patient portal, you might have duplicate data.

Protect your data and understand the security of any connections you make to applications outside of Emory Healthcare. When you connect your health record to any outside app, you are responsible for protecting your information. Emory no longer manages the security and use of your patient data. Read all policies in full and ensure you manage your data appropriately.