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E-Visit

E-Visit: Care on Your Schedule

Need quick help for a common health issue? Try an E-Visit.

Emory Healthcare now offers E-Visits for certain non-urgent conditions—providing an easy way to get care through your secure MyChart patient portal.

What is an E-Visit?

A simple way to get care for common health issues — no appointment or video needed.

E-Visits let current Emory patients get care online with messages in MyChart. No need for in-person or video visits. You will answer a guided set of questions, and an Emory provider will review your answers and send you a personal care plan within 1 business day (Mon–Fri, 8 am–3 pm).

E-Visits are billable. Please see additional cost information below.

Conditions currently treated via E-Visit at Emory Healthcare:

  • Conjunctivitis, also known as Pink Eye
  • Hypertension
  • Upper Respiratory Infection (COVID, cold, flu)
  • Urinary Tract Infection
  • Travel Well Clinic
  • Vaginitis

E-Visits are not for Emergencies

If you are experiencing any of the following, do not use an E-Visit: E-Visits are only appropriate for non-emergency concerns. If you are experiencing a medical emergency, please call 911 or visit the nearest emergency room.

  • Allergic reactions
  • Any symptoms that feel urgent or life-threatening
  • Chest pain
  • Dizziness or confusion
  • Heavy bleeding
  • High fever
  • Shortness of breath
Frequently Asked Questions
View the E-Visit Terms & Conditions page

  • If you send a message to your provider in MyChart and the provider thinks an E-Visit is right for you, you'll get a message in MyChart. This may happen when the question takes more than 5 minutes of the provider’s time to answer or requires medical decision-making.

    Consent and Billing: You'll need to agree to the E-Visit and the billing. If you prefer, you can choose an in-person or video visit instead.

    Changing Your Mind: If you decide not to do the E-Visit after agreeing, you can cancel it in MyChart before sending your answers. After that, you'll need to call the clinic to cancel.

    Answer Questions: Once you agree, you'll answer questions about your symptoms. Your answers go to your doctor.

    Doctor's Response: Your provider will check your answers and medical records. They will send you a care plan within one business day (Monday-Friday, 8 am-5 pm). If it's a Friday, weekend, or holiday, you'll hear back by the next business day. If you need an in-person or video visit instead, you won't be charged for the E-Visit.

    After-Visit Summary: You'll find a summary of your E-Visit in the "Visits" section of MyChart.

    Billing: Any charges will show up in the "Billing Summary" section in MyChart, labeled as "Online Digital E/M Svc."

     

    Important Notes

    • E-Visits are only available to patients located in Georgia.
    • E-Visits cannot be used on someone else's behalf.
    • System issues may delay response times, but we aim to reply within 1 business day.
    • All E-Visit responses become part of your permanent medical record and are handled under Emory’s Notice of Privacy Practices.
    • No appointment necessary
    • You can submit your E-Visit anytime, day or night! Provider response typically within 1 business day
    • Secure, convenient, and accessible from anywhere within the state of Georgia
    • May be covered by your insurance (check with your plan)
  • E-Visits are available to current Emory Healthcare patients who have access to Emory’s Mychart patient portal. Fees may apply depending on your insurance coverage.

  • Only certain MyChart messages become billable E-Visits — typically when the question takes more than 5 minutes of provider time or requires medical decision-making.

    You can agree to the E-Visit and any costs before you begin the visit.

    You won’t be charged if:

    • You decline the E-Visit
    • You cancel the E-Visit before submitting it
    • Your provider asks you to schedule an in-person or video visit after reviewing your E-Visit because your condition requires further evaluation.

     

    Typical out-of-pocket costs

    • Medicaid: $0
    • Medicare: Usually less than $10 (80% covered)
    • Private insurance: Copays usually ranging between $10–$20
    • Uninsured: No more than $75

    To confirm your exact costs, check with your insurance provider. You may provide them with the following service billing codes: 99421, 99422, or 99423.

  • No. You will not be billed for:

    • Medication renewal requests
    • Appointment requests
    • Messages about recent visits (within 7 days)
    • Simple messages that take less than 5 minutes to answer and do not require medical-decision making
    • Follow-up after procedures

  • If you or your insurance provider receives a bill that you have questions about, contact our Emory Billing team.

Patient & Visitors