Emory Healthcare's Office of Patient Relations assists patients with complaints and grievances related to the medical care or services they've received at Emory Healthcare.
For help with any of the following items, please visit the page or call the number listed.
If you have a concern with the care you are receiving, please share it with your doctor, nurse, or other member of your health care team. They will gather information and follow up with the appropriate individuals or departments. They aim to resolve any patient complaints, concerns, or grievances.
You may submit a complaint by making a call, mailing a letter, or sending an email to patient.relations@emoryhealthcare.org.
We will provide prompt and compassionate service. We take your concerns very seriously and are dedicated to making sure you get the care you need.
To speak with a patient advocate about your experience, call your location:
In addition to Emory Healthcare’s grievance process, you may file a complaint with:
Georgia Department of Community Health
Two Peachtree Street, NW
Atlanta, GA 30303
Phone: 1-800-878-6442 or 404-657-5726
Email: HFRDcomplaintintake@dch.ga.gov
Website: https://dch.georgia.gov/contacts/hfr-complaint-intake
The Joint Commission (TJC) Office of Quality and Patient Safety
One Renaissance Blvd
Oakbrook Terrace, IL 60181
Phone: 1-800-994-6610
You can report a safety concern to TJC online.
Office of Civil Rights, Department of Health and Human Services
200 Independence Avenue SW, Room 509F, HHH Building
Washington, DC 20201
Phone: 1-800-368-1019
Website: hhs.gov/civil-rights/filing-a-complaint/index.html
To file a grievance with the Georgia Composite Medical Board, concerning the physician, staff, office and treatment received, send a written complaint to the board. Provide the physician or practice name, the address and the specific nature of the complaint. Complaints or grievances may be reported to the Board at the following address or telephone number:
Georgia Composite Medical Board
Attn: Complaints Unit
2 Martin Luther King Jr. Drive SE, 11th floor, East Tower
Atlanta, GA 30334
Phone: 404-656-3913
Website: medicalboard.georgia.gov/consumer-resources/file-complaint
You can also file concerns about quality of care with the Office of Medicare Ombudsman. Please call 1-800-MEDICARE.
If you think you are being discharged too soon, you can talk to the hospital staff and your doctor about your concerns. You also have the right to appeal. If you want to appeal, you must contact the Quality Improvement Organization (QIO) before you leave the hospital by calling 1-800-982-0411 then pressing 3.
